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Compliance Analyst in Shanghai at PayPal

Date Posted: 2/23/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Senior Investigators are subject matter experts, providing leadership, guidance, and mentorship to Investigators within PayPal’s Global Financial Crimes and Compliance (GFCC) organization, leveraging effective coaching practices to ensure successful execution on PayPal obligations. Senior Investigators are responsible for the quality of their team’s output and ensuring PayPal implements the appropriate monitoring and controls to align customer activity with obligations to the appropriate regulatory authorities. This includes accountability for internal program testing exceptions or audit findings from any below-standard secondary reviews.

 Lead by example within pod to ensure Service Level goals and volume output expectations are consistently met. Step in to assist with casework when needed or delegate appropriately to ensure that team goals are met or exceeded.
 Implement and perform optimal number of enrichment assessments and provide timely, ongoing feedback to ensure culture of high quality, both directly and through coaching others; provide situational-based coaching in a one-on-one setting to ensure that the feedback is received and a plan for action is established with the investigator to ensure future success.
 Achieve demonstrable and material quality improvement or maintenance of consistent high quality output
 Demonstrate mastery of new tools and procedures, and aptitude for learning new workflows and be accountable for driving opportunities to address individual development needs.
 Proactively propose realistic enhancement solutions within your department i.e. for SOPS, training material, calibration sessions, rules and case studies, ensuring a reduced customer impact
 Champion and drive enhancement opportunities in quarterly sprints by delivering on committed dates, UAT testing, SOPs, Training, etc.

 Demonstrate appropriate levels of partner engagement to align on priorities and hold those partners accountable within GFCC, ERCS and Enterprise Services
 Ensure internal and external escalations are managed to timely and acceptable conclusion

 Encourage engagement in, and oversee feedback sessions and calibration forums
 Seek individual opportunities for addressing development needs
 Demonstrate Best Practice sharing within the Pod structure and wider teams
 Deliver on agreed action items from Calibration and Coaching sessions

PayPal Benefits:

Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including:

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at