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Communications Manager, CE and WE in Warsaw at PayPal

Date Posted: 6/2/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Head of Communications, Central Eastern Europe will play a key role developing and defending PayPal’s reputation in the region amongst key stakeholders.


  • The PayPal Communications team is seeking an experienced, highly engaged and dynamic Communications Manager for PayPal in Europe to be based in Warsaw, Poland.
  • The Communications Manager will play a key role in promoting and protecting PayPal’s reputation in the region amongst all key stakeholders. 
  • The Communications Manager should be highly familiar with the business, media landscape and should be able to provide on-the-ground support in terms of media relations, PR, event management and marcom deliverables in the region focusing mainly on Poland, Greece, Czech Republic, Hungary, and others.


Corporate Reputation Management

The role holder will be responsible for developing strategies that enhance PayPal’s reputation as an industry leader in the region. Specifically, the role holder will:

  • Develop and execute PR strategies, tactical plans and communication programs in the region;
  • Work closely and collaboratively with the wider BU and marketing teams to develop programs that maintain and enhance PayPal’s reputation as an innovative brand and Customer Champion;
  • Manage PR communications support for new business initiatives such as new products and major new brands accepting PayPal;
  • Develop and maintain effective working relationships with key regional media;
  • Work closely with global PayPal Communications colleagues and the local business units to ensure all communications work enhances PayPal’s reputation and programs are balanced/scheduled appropriately;
  • Manage local agency.

Customer Awareness Campaigns

  • The role holder will be responsible for developing PR strategies that improve consumer and business customer understanding and perceptions of PayPal.
  • Develop impactful PR strategies that amplify wider business activities which drive awareness, consideration and activation amongst consumers and businesses.

Issues management

The role holder will be responsible for managing communications programs designed to protect PayPal’s brand and reputation in times of adversity, change or crisis. Key audiences will include customers, media, government, public and internal stakeholders. Specifically, the role holder will:

  • Provide sound counsel to the CEE business leaders and leadership teams on issues management with a range of proactive and reactive strategies;
  • Work on effective issues management with Global Communications teams, alongside our Government Relations, Legal and business leaders, to respond quickly and effectively to reputational threats;
  • Maintain an ongoing level of preparedness by developing a program of media training, updating key messages and ensuring that emerging threats are identified, and action is taken to mitigate them.

Coordination of regional projects and campaigns and operational support

  • Provide support in coordinating projects and campaigns across other markets in Europe in strong cooperation with Communications leads in across Europe.


  • A deep knowledge, passion and experience of building corporate and brand reputation programs;
  • Proven experience in managing and delivering highly complex PR projects;
  • Ability to successfully lead PR agency activity and other consultancies/suppliers;
  • Successful at working across multiple cross functional, teams and management levels to deliver programs and initiatives;
  • Used to generating support for ideas and concepts and getting ‘buy in’ from multiple stakeholders;
  • Experience in partnering with senior executives.


  • Highly developed verbal, written and presentation skills with a keen eye for detail;
  • Team player who works well with people from different cultures;
  • Ability to understand and identify peer and customers' needs, building and maintaining strong working relationships;
  • Passion for online payments, eCommerce and PayPal;
  • Detail-oriented, highly organized and able to prioritize and manage multiple tasks and projects simultaneously;
  • Needs to be able to thrive in a fast-paced and an unstructured environment while also working independently
  • Fluent verbal and written Polish and English essential.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at