Collections Strategy&Execution Analyst in Chandler at PayPal

Date Posted: 6/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chandler
  • Job Type:
    Risk Analytics
  • Experience:
    Not Specified
  • Date Posted:
    6/4/2018
  • Job ID:
    R0033199

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal’s Collections Strategy Team is seeking an Operations Analyst to support PayPal’s growing transaction related collection efforts. This position will be primarily responsible for supporting regional collections teams with strategy, testing and project management support.

A successful candidate will have a customer-focused approach, incorporate a strategic and analytical view, integrate creativity, and be highly effective at communicating with internal and external partners. In this role, you will collaborate with diverse cross-functional teams to drive strategy and projects that aid regional performance targets. In addition, the candidate would also possess the ability to succeed in a heavily matrixed environment, where success is dependent on your ability to collaborate with and influence partners across the enterprise in a positive, productive, and transparent way.

PayPal’s Collections Strategy Team is seeking an Operations Analyst to support PayPal’s growing transaction related collection efforts.  This position will be primarily responsible for supporting regional collections teams with strategy, testing and project management support.


A successful candidate will have a customer-focused approach, incorporate a strategic and analytical view, integrate creativity, and be highly effective at communicating with internal and external partners. In this role, you will collaborate with diverse cross-functional teams to drive strategy and projects that aid regional performance targets. In addition, the candidate would also possess the ability to succeed in a heavily matrixed environment, where success is dependent on your ability to collaborate with and influence partners across the enterprise in a positive, productive, and transparent way.


As part of your responsibilities, you will:


  • Act as the collections strategy SME, for all the regional collections operations teams
  • Create regional collections strategies and testing plans to meet operational goals
  • Serve as the collections team’s lead on interactions with product, modeling and infrastructure teams
  • Coordinate and execute regional customer contact management strategies

Job Requirements 


  • Highly organized, with demonstrated skills managing a variety of tasks and work streams in a fast-paced environment.
  • 4+ years of proven Risk or analytics experience in Financial Services, Payment Transactions or other financial related industry; program management experience would be a plus
  • Ability to efficiently and effectively work with cross-functional teams to understand operational changes and incorporate them into the forecast process appropriately
  • SAS and SQL skills to be able to run complex data queries and research risk strategy and collections impacts
  • Proficient with MS office applications to include the ability to use PowerPoint for management presentations
  • Ability to determine appropriate measurements of success with the skill to properly analyze and apply learning’s from results

Effective communication skills to talk on the collections team’s behalf, across the PayPal organization, both vertically and horizontally


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0033199