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Collections Policy Analyst in Dublin at PayPal

Date Posted: 2/13/2021

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal’s Global Collections Policy Governance team is seeking a Collections Policy Governance Analyst to manage the Global Collections Policy inventory of Collections policies and procedures. This position will work closely with the Collections Strategy Management, Collections Policy Governance Manager, and Collections Operational Excellence (OE) teams to understand their strategies, goals, and key objectives. The Analyst will be responsible for the inventory of product specific Collections policies and procedures ensuring all documents are maintained in accordance with the PP Policy Governance Policy. The Analyst will also be responsible for, in conjunction with the Collections Policy Governance Managers, the socialization of new policies and changes to existing policies with key internal and external stakeholders for approval.

Job Responsibilities

  • Develop and maintain relationships with the Global Collections Strategy teams to understand and document Collections regional product policies and SOPs
  • Collaborate with the Collections Policy Governance Managers on new initiatives to understand their impact on Policies and Procedures. Ensure necessary changes are complete and approved within expected implementation timelines
  • Support new product development and global expansion projects through the development of Collections policy documentation
  • Maintain full Collections policy inventory and ensuring polices are refreshed and approved by appropriate risk committees annually. This includes the development of the annual refresh calendar
  • Engage with bank partners and appropriate internal stakeholders to ensure practices adopted by the bank are documented appropriately
  • Partner with the Collections Testing and Issues Management Teams to support execution of testing program and ensure remediation plans impacting policy documentation are managed efficiently and timely

Job requirements

  • Relevant Policy Management experience
  • Relationship Management experience within a compliance and/or banking environment
  • High energy, strong work ethic, action oriented and results driven
  • Demonstrates the value of being a team player working across cross-functional teams
  • Excellent written, communication, presentation and interpersonal skills. Solid analytical, problem solving and critical thinking skills
  • Strong project management skills; prioritization, decisioning and task management skills with attention to detail and a strong focus on deliverables with time limitations
  • Must have the ability to troubleshoot complex issues, to provide potential solutions, to track issue status, and to report findings to external partners, peers, management and cross-functional teams
  • Proven ability to interact with technical project leads, developers, quality assurance, and business team members
  • Proficient in MS Office.
  • 4+ years of relevant work experience
  • Bachelor’s degree, or equivalent, required

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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