Risk Operations Agent 2 in Chennai at PayPal

Date Posted: 8/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chennai
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/13/2018
  • Job ID:
    R0034146

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Advisor – Customer Identity
Work Location – Chennai
Job Description
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Do you have a passion to serve the customers by understanding their needs in opening / maintaining and managing their account with PayPal? Do you want to join a company that will give you industry leading training, cutting edge technology and access to worldwide, world-class customers? If so, join PayPal’s Global Customer Identity, Complaints & Internal Controls (“GCCI”) team!

Job Description:

  • As a PayPal Customer Identity Advisor, Role holder’s goal is to support the Customers by verifying all the required elements to open / maintain the account with PayPal. Verify the data / documents shared by the Customers and validate requisitions with current procedures and upload and update the PayPal systems in compliance with the regulatory requirements.
  • You will exercise independent judgment and discretion handling highly sensitive casework.
  • Your efforts will be in accordance to PayPal’s Compliance & Ethics Standards, and obligations to the appropriate regulations, such as Anti Money Laundering and other governing authorities, are adhered to monitor account activity accordingly.
  • It will be critical for the Role holder to stay current with policy changes, seek ways to enhance current processes and controls, and maintain the utmost professionalism in your interaction with your peers at all times.
  • Role Holder expected to document findings in narrative style format, in the manual and automated systems and prepare reports to management as required

Key Skill-set:

  • A Bachelor’s degree in Finance, Legal, Criminal Justice or a comparable field
  • Minimum of 1 years’ professional experience in Customer Service Operations related to Customer/Enhanced Due Diligence investigation or verifications
  • Proven ability to analyze large amounts of data in order to report critical information;
  • Exceptional oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels;
  • Ability to work efficiently with an attention to detail in investigations, analysis, and writing;
  • High level of professionalism, self-motivation and sense of urgency
  • Fluent in English and Hindi are required for this role
  • Basic computer knowledge including MS WORD, MS Excel, MS PowerPoint
  • Willing to work in Shifts - Rotational Shifts

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0034146