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CIP Senior Team Leader in Manila at PayPal

Date Posted: 11/26/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Manila
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/26/2018
  • Job ID:
    R0040006

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At PayPal, we put people at the center of everything we do. As a regulatory function, PayPal Senior Team Leaders are constantly liaising with policy, Customer Identity Program Managers, internal customers and counterparts to drive clarity on our regulatory programs and processes. The PayPal Senior Team Leader builds, develops, and retains a group of employees into becoming a high performing team that meets and exceeds performance goals. The Senior Team Leader drives world-class customer experience results through high impact coaching and development of their direct reports. They operate in a diverse and inclusive environment role modelling strong values and ethics.

Responsibilities 

  • Manage team of Subject Matter Experts, Quality SMEs and Merchant SMEs
  • Manage both internal and external escalations related to CIP 
  • Support global and cross functional collaboration sessions to drive for consistency
  • Support Quality & Calibration Programs for site
  • Investigate and respond to audit deep dives
  • Develop direct reports and liaise with training department to drive programs for tenured advisors
  • Guide and Support SOP/ Workflow champions 
  • Utilize effective communication skills to create partnership with CIP PM/ PMO/ Policy
  • Create an inclusive and trusting work environment and culture so direct reports are motivated to improve/ drive process efficiency
  • Manage CIP relationship & escalations with internal customers 
  • Provide support to Global Leader when required
  • Set clear goals and measurement, drives team results to achieve/exceed organization goals/KPIs 
  • Coach and empower direct reports to create exceptional customer experience and makes the right decisions within defined operational guidelines
  • Develop direct reports to their fullest potential by helping them succeed, providing development feedback and career coaching
  • Utilize effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching and development activities
  • Prepare for and lead the required number of 1:1 coaching and team learning sessions and stand-ups/huddles that are interactive, engaging and teammate driven based upon developmental needs 

Preferred Qualifications

  • Previous compliance experience is a distinct advantage
  • Strong verbal and written communication skills, and the ability to effectively communicate with teammates, peer leaders and business unit leadership
  • Ability to direct and motivate others and effectively delegate in order to achieve goals
  • Utilizes data from Team Support Leader findings to improve team performance
  • Ability to recognize the need for and lead through change management initiates while maintaining and driving teammate engagement
  • Demonstrated advanced knowledge of PayPal operational flows and department workflow
  • Ability to mentor teammates and overcome resistance to achieve positive results for goals and metrics
  • Ability to effectively balance company and customer needs to deliver against customer experience targets and business goals 
  • Strong time management skills
  • Proficiency in  systems (Internet, Office Applications) and proficiency in and/or ability to quickly learn internal business systems

Job Requirements

  • 2+ years of supervisory related experience required
  • Bachelor’s degree or equivalent work experience
  • 4+ years related experience in one or more of the following areas: CIP, Compliance, Risk & Fraud, Chargebacks, card issuing and customer service.
  • Significant people development and leadership experience
  • Prior change leadership experience

Competencies

  • Business Acumen
  • Dealing with Ambiguity
  • Drive for results
  • Problem Solving
  • Negotiating Skills
  • Customer Focus
  • Managing and measuring work
  • Organizational agility

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0040006

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