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CIP Group Leader in Manila at PayPal

Date Posted: 11/26/2018

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The PayPal Group Leader leads a team of Team Leaders/Team Support Leaders who are dedicated to driving world class service for our customers. This includes motivating, building, coaching and developing Team Leaders/Team Support Leaders to become highly effective, responsive, inclusive and people-focused leaders. A key accountability is to spend time coaching Team Leaders/Team Support Leaders enabling them to become a high performing team that meets and exceeds performance goals. The Group Leader participates in hiring, on-boarding and retaining the right talent for the team. This role also manages the workflow, escalations and delegations across the leadership team as well as managing service levels while continually looking for ideas for improvement. The Group Leader collaborates with Directors on ideas for improvement, implementing strategy and execution plans, and adjusting processes, as well as providing management guidance to the team, assessing resources, monitoring daily metrics, and providing feedback to Directors. Group Leaders are expected to effectively lead a team of 5-10 Team Leaders/Team Support Leaders and has an indirect leadership of 85-150 Teammates. In this capacity, the Group Leader is accountable for developing and growing exceptional talent at all levels. Additionally, the Group Leader is responsible for establishing a people-focused culture where empowerment is encouraged, diversity and inclusion is part of the culture, and engagement is high.


  • Change Management
  • Enable and Grow Talent
  • Innovate Constantly
  • Deliver Stand out Results
  • Executes Well 
  • Managing/Measuring Work
  • Shared Values/ Ethics
  • Customer Focus
  • Diversity & Inclusion


  • Sets clear goals & measurements, drives team results to achieve organisation goals
  • Coaches & develops a team of Team Leaders/ Support Leaders & teammates into a highly responsive team that meets & exceeds the required published performance standards
  • Ensures Team Leaders are coaching, developing & communicating with their teams routinely & effectively through conducting coach the coach sessions & observations of their Team Leaders in various forums
  • Utilizes behavioural based coaching model when coaching Team Leaders/ Support Leaders enabling the leaders to self-assess the methods to be successful in achieving goals
  • Proactively leads & facilitates constructive two-way dialogue between Team Leaders/ Support Leaders & other functions to drive operational excellence
  • Utilizes a diverse range of development, to grow Team Leaders/ Support Leaders
  • Utilizes Situational Leadership skills to effectively delegate & adjust coaching style to the performance & knowledge level of the teammate & Team Leader/ Support Leader being coached
  • Utilizes Performance Development Planning process to enable the team to create & follow up on plans for teammate & Team Leader/ Support Leader career development
  • Utilizes effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching & development activities
  • Establishes global relationships with other leaders & business units, & support groups, throughout the organization, to ensure excellent information flow & feedback on impacts of process, policy & product changes

Preferred Qualifications:

  • Strong verbal & written communication skills, & the ability to effectively communicate with teammates, leaders & business unit leadership
  • Track record of creating inclusive, high performing teams
  • Excellent organizational, communication, & interpersonal skills
  • Ability to influence & drive positive changes in performance utilizing data & reports
  • Ability to recognize the need for & lead through change management initiates while maintaining & driving teammate engagement
  • Proven ability to overcome resistance & drive Team Leaders to meet & exceed on customer experience goals & business goals
  • Effectively influences Team Leaders to target coaching opportunities & ensure continuous performance improvement
  • Ability to anticipate trends & patterns, act quickly to change course & maintain momentum towards reaching established goals
  • Ability to define & utilize quantitative & qualitative management information reports to increase overall performance scores & drive for positive results
  • Proficiency in systems, proficiency in &/or ability to quickly learn internal business systems

Job Requirements:

  • 5 + years of experience in people management
  • 3+ years Compliance, Risk, Fraud Management at a financial institution would be a distinct advantage
  • Customer communication experience
  • Bachelor’s degree or equivalent work experience

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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