Chief of Staff / Operations Manager in San Jose at PayPal

Date Posted: 9/15/2019

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Work closely with the Global Product Engagement & eServ PMO leadership team, leading all aspects of the day to day strategy and operations, inclusive of strategy formulation, financial governance, investment decisioning, strategic program management, operating rhythms, stakeholder engagement and employee engagement. Act as a trusted adviser to the leadership providing counsel and serving as a sounding board to influence, inform and as necessary challenge decisions; leveraging both inside and outside perspectives.

The Head of Business Operations promotes solid execution and fact-based decision-making across the organization; acting as the ‘connective tissue’ that links all aspects of the organization seamlessly. Global Product Engagement & eServ PMO is the product development liaison building a strong engagement with corporate functions and across product development product portfolios. We are responsible for few execution functions: enterprise product planning and engagement, program management for the horizontal program and for Enterprise Services, education and talent development, as well product delivery risk and governance. The Head of Business Operations will ensure our operating model, OKR’s, investment plan and portfolio are designed and implemented to deliver against the defined strategy.

Key responsibilities include: 

  • Trusted advisor to the leadership team:  Serve as on-the-ground execution for a wide variety of cross-functional projects for the leadership team.  Ability to navigate internal networks and build internal consensus is a must.
  • Strategic thinking and research: Bring outside-in thinking to the organization, highlighting industry trends that should be considered and evaluated. Act as a disruptor questioning the status-quo. Drive all aspects of the development of the organization’s strategy.
  • Organizational and operating discipline: Create and manage operating routines that facilitate decision-making, autonomy, leadership alignment, and team engagement, inclusive of staff meetings, operational reviews, leadership off sites, All Hands, etc. Set the agenda, facilitate discussion and communicate outcomes. Work closely with leaders across the organization to develop goals and Objectives and Key Results; develop systems for managing performance against those goals. Ensure effective organizational change execution in partnership with Finance, People, Comms, and other key organizations
  • Program & portfolio management:  Direct the initiation and provide oversight of key enterprise programs; drive compliance with enterprise best practices and standards.  Aggregate programs as a portfolio, ensuring the portfolio delivers against desired business outcomes.
  • Executional accelerator for leadership: Develop policies and/or processes necessary to implement decisions made by the leadership team.  Help to manage the leadership team direct staff and facilitate accountability for key priorities. Assist with executive talent matters as needed.
  • Communications for the team: Create/shape presentations for Leadership.
  • People operations: Partnering with HR Business Partners, co-lead implementation of employee lifecycle: manage and rollout programs that attract, acquire, retain, evaluate, grow, promote, talent. Ensure effective organizational communication: keep the organization well-informed through various established channels of communications; drive organizational awareness of culture, policy, organizational updates, decisions, etc.; ensure high employee engagement through following implemented policies and procedures.
  • The ideal candidate will have 10+ years of experience and has proven experience working closely with executives, in a fast-paced environment; applying strong consultative skills, including business acumen, customer empathy, and the ability to influence and partner. This person thrives in a dynamic, global, fluid, matrix environment and is results-focused. Is comfortable leading from both the front and the rear, as situations dictate. History in communications, business & strategy development preferred.

Proven ability to:

  • Apply articulate thought leadership
  • Gain and maintain senior leadership trust
  • Navigate ambiguous situations successfully
  • Manage and execute complex projects
  • Drive strong financial discipline and operational efficiency
  • Develop and finalize executive presentations
  • Facilitate dialogue across multiple business units, functions, geographies, business partners and Centers of Excellence
  • Business acumen
  • High degree of emotional intelligence and discretion
  • Strong personal values, i.e., personal integrity and acting in good faith
  • Good judgment
  • Collaborative team player
  • Agile and flexible
  • Highly analytical
  • Highly organized
  • Strong EQ

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



  1. Vice President Jobs
  2. General Manager Jobs