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Chief of Staff / Business Operations in Austin at PayPal

Date Posted: 2/11/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Enterprise Products and Experience (EPX) team is looking for a Chief of Staff / Business Operations Lead to help our team optimize and deliver. We deliver compelling employee experiences through products, tools and services that enable PayPal’s growth. This dynamic role will support the EPX leadership team in all facets of business operations.

The right candidate will be responsible for:

Financial Management

  • Manage an operating budget by balancing risks, opportunities, and investments
  • Support the development of multi-year financial plans that are aligned with overall enterprise financial metrics

Organizational and Operating Discipline

  • Drive the implementation of operating structures, cadences and governance models that optimize execution
  • Own and craft organizational messages such as newsletters, all hands presentations, and team site maintenance.
  • Create collateral (Powerpoints, video’s, etc…) that helps stakeholders from senior management to individual contributors align on important messages.


Organizational Change Management

  • Inform, influence, and execute organizational strategies on behalf of leadership team; location, distribution, hierarchy, etc.
  • Break down organizational issues into key components and design analytical and operational approaches to identify solutions
  • Develop strategic frameworks and provide strong problem-solving leadership related to shaping strategic focus and operations approach for the organization
  • Ensure effective organizational change execution in partnership with Finance, People, Comms, and other key organizations

Leadership Support - insights and action

  • Provide hands-on deep analytical support and develop actionable insights that will influence key decisions on how to manage various facets of the organization
  • Through synthesizing external/market facts, internal business signals, and various data sets - develop perspectives and advise leadership on various topics above (Financial, Operational, Organizational, Personnel, etc.)
  • Run cross-functional working team meetings efficiently and effectively, with ability to connect dots and influence key decisions

Qualifications/ Education/Experience/Skills:

  • 5+ years Business Operations experience
  • Operate with strong integrity with the ability to handle projects of a sensitive and confidential nature.
  • Demonstrates strong and effective leadership skills and ability to operate comfortably within a complex cultural, global environment.
  • Superior verbal and written communication skills.
  • Proven track record of building effective relationships with all levels of management.
  • Possess sound judgment, flexibility and nimbleness in changing courses and solving problems swiftly.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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