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Buyer Abuse Specialist in Shanghai at PayPal

Date Posted: 2/21/2019

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Buyer Abuse Specialist is responsible for identifying, reducing, and removing abuse from PayPal’s various consumer protection and reversal workflows (i.e. PayPal Buyer Protection INR & SNAD Claims, Billing Error Disputes, Unauthorized Access Claims, and external credit card Chargebacks). The Specialist is responsible for the review and disposition of leads provided from a variety of sources, including the Buyer Abuse Model (BAM) and submitted escalations from within RnP Operations and other parts of the business. The Specialist will partner with RnP Policy, RnP BE, and various other Risk peers to help continuously improve rules, the BAM, and other tools used to identify and reduce abuse.

  • Maintain a sufficient understanding of PayPal’s consumer protection and reversal workflows and the policies and procedures behind them so as to be able to identify abusive use.
  • Utilize Risk Compass and PET to disposition buyer abuse leads utilizing existing policy and procedure.
  • Utilize various Risk tools and reporting to determine if a user is utilizing PayPal’s services in an acceptable manner.
  • Utilize various Risk tools to identify accounts linked to abusive accounts
  • Place account limitations for buyer abuse activity.
  • Respond to customer email specific to buyer abuse warnings or actions.
  • Resolve Limitation Appeals specific to buyer abuse actions.
  • Conduct merchant level reviews and resolve escalations to determine if the merchant is being targeted by abusers.
  • Occasionally present findings / reports to internal management team and/or other individual or business groups (i.e. account managers).
  • Prepare and maintain reporting on buyer abuse efforts.
  • Provide continual feedback to ensure the Buyer Abuse Model is effective.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.