Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are looking for an SME to join our EMEA IT leadership team to drive operational improvements through data analysis. This role will be working with a Global team responsible for internal IT service delivery. This role requires a technical understanding and a thorough understanding of ITIL structures. This role will work with our team of managers to map trends to guide development, improvements and automations. They will also be responsible for creating visual representations of their work for Leadership.

Fluent English is essential

In depth knowledge of ticket data reporting (Service Now, Remedy, Salesforce etc)  

Excellent analytical skills, must be able to analyse large amounts of data quickly  

Knowledge of Power BI and ability to report from, and build out reports  

Ability to break down and analyse ticket data, trends and make recommendations to Management  

Ability to create presentations and reports to visualise data trends  

Advanced excel skills required.

Identify key requirements needed from cross-functional teams and external vendors 

Providing operational support such as liaising with stakeholders and tracking timelines 

Analyse, evaluate, and overcome program risks, and produce reports for management and stakeholders 

Have experience with process and service improvements, both defining and delivering outcomes 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0065649