Business Operations Manager in San Jose at PayPal

Date Posted: 7/9/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Sales Transformation team is embarking on a journey to build a global world class sales organization for PayPal. We are centering on a core set of design principles for this transformation, including: creating a consistent merchant experience across all PayPal entities aligned with value creation, unifying our training and incentive structure, and improving our operational process. We are looking for an outstanding Business Operations Manager to help drive innovative change to our end to end sales process and create a highly efficient solution sales organization. You will join the team responsible for driving the front-end experience with our merchant customers, with the opportunity to solve complex engagement structures, define sales strategy, streamline value creation, deliver substantial revenue impact for the organization, and much more. As we build a best in class sales organization with rapidly expanding capabilities, we need a strong analytically-oriented operations manager who can help streamline process issues and optimize merchant acquisition funnels, while building strong internal partnerships to become a trusted advisor to our merchant facing teams.


  • Provide analytical and reporting support across key sales transformation workstreams
    • Support the development, measurement, and tracking of customer success KPIs
    • Analyze and report the progress of the various initiatives under way​
  • Develop and execute strategic sales campaigns, including partnering across the organization to execute on:
    • Lead generation: Cultivating lists of merchants with specific criteria
    • Lead qualification: Coordinating with cross-functional teams to ensure leads are reviewed internally or by a third party and enhanced with data valuable to reps
    • Campaign measurement: Creating appropriate tagging and tracking mechanisms to enable real time visibility of sales funnel progress within campaigns
  • Identify problems in sales process and liaise with partners to shape projects that improve end to end sales operations, such as:
    • Contracting
    • Integrations
    • Salesforce technology & policy
    • Underwriting
  • Monitor Churn models and generate insights based on analysis of churn models. Develop and execute retention strategies based on merchant cohorts


  • Partner effectively across the organization (specifically sales, customer success, product, and go-to-market) and develop strong relationships that will allow you to work more efficiently and build trust
  • Use data and analytics to report sales progress and make the right, objective decisions for the business
  • Inspire all levels of the organization with your sales vision and customer passion 
  • Identify new opportunities based on research, industry trends and best practices, driving innovation 
  • Help teams move forward swiftly through rigor, speed and transparency in decision-making and removing roadblocks 


  • 4-5 years of experience in banking, consulting, technology or payments, of which at least 2 years were in Strategy/Operations and/or Analytics/Project Management-oriented roles 
  • Excellent communications skills. This role will interface frequently with senior leadership at PayPal.
  • Commercially oriented mindset, with a passion for solving complex operational problems
  • Analytical mindset and process/operationally driven, with a great eye for finding business efficiencies
  • Strong hands-on execution and ability to drive work to completion 
  • Collaborative team player
  • MBA from top tier institution or equivalent

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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