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Business Operations Manager in Singapore at PayPal

Date Posted: 5/23/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Global Professional Services Organization (GPS) delivers technical solutions, experience design, integration, and post-live technical services to drive product adoption and quality servicing to our customers. We are currently seeking a Business Operations Manager to join our Global Professional Services, International Markets team in Singapore. As a member of the GPS Business Operations team, you will be working as a strategist, consultant and implementor in collaboration with the GPS International Markets leadership, Chief of Staff and business operations partners. You will be aligning the strategic priorities with business operations and help implement initiatives to drive teams forward. The GPS Business Operations team is responsible for developing and operationalizing strategy globally. The team provides critical insights using analytics, ensures cross-functional alignment, and execution of strategic initiatives in alignment with business goals. This job requires no travel.

Primary Job Responsibilities:

  • Partner with GPS International Market leadership and GPS Chief of Staff to develop and execute global initiatives, to help accelerate business outcomes, robustly measure key performance indicators, and track progress against business goals, and execute global initiatives to enable regional success
  • Lead programs to ensure smooth operations including annual budgeting planning, people development programs, data governance initiatives, leadership communications, and stakeholder management
  • Lead the coordination for business operations reviews in partnership with GPS International Markets leadership and Chief of Staff to ensure accurate and robust business reporting is available for executive decision-making
  • Partner with GPS market leaders and GPS analytics teams to help conduct business deep-dives and develop compelling presentations
  • Manage partnership with in-region Global Talent Acquisition partners to design and execute hiring initiatives to uphold diverse and inclusive hiring standards
  • Be an effective communicator with a bias for prioritization, agility and creative problem solving to help build business relationships and collaboration across functions
  • Be the cultural ambassador and help facilitate team building events to enhance an inclusive team culture

Key Attributes:

  • An analytical and quantitative mindset, with business focused approach toward problem-solving
  • Experience driving and managing change collaboratively and transparently in an inter-matrixed organization
  • Passion to foster an inclusive and diverse culture through initiatives, training, education, communications and implementing optimizations based on high-level goals
  • Program Management skills and ability to lead multiple initiatives with varying timelines across a distributed set of stakeholders
  • Exceptional written and verbal communication skills, including ability to build compelling presentation and communication materials
  • Excellent interpersonal, collaborative and influencing skills to build trust and lasting partnerships with diverse global teams

Preferred Qualifications:

  • Bachelor’s degree in Business Administration or equivalent degree
  • Experience working with workforce planning tools, Microsoft Suite
  • Quantitative background with experience in Salesforce strongly preferred
  • Background in budgeting, financial forecasting and business operations is required
  • Fluency in English is required

GPS Culture:

We deliver great solutions to our customers, merchants and partners: our customer centric team bring creative and technical skills together to craft solutions for our customers across the globe.

We drive innovation with a diverse team: with offices around the globe, GPS is dedicated to championing PayPal's core values of inclusion and innovation to empower all employees to learn and grow.

We help each other through active collaboration, mentorship programs and global initiatives. Our diversity is our strength.

We give back: GPS's Social Innovation programs have a positive impact on the community and help to develop a culture around the act of giving back, one team, and growth.

PayPal Benefits:

  • A dynamic environment where we work with talented, committed and supportive teammates
  • Excellent perks like generous leave policies and sabbatical after 5 years
  • Equity and competitive pay. Every employee is a stakeholder in PayPal’s success
  • Excellent medical, dental and vision benefits

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at