Business Continuity Program Manager in Scottsdale at PayPal

Date Posted: 6/5/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Program Manager, RIIMT Continuity of Operations at PayPal works closely with Resiliency, Incident and Issue Management Team (RIIMT) leaders, RIIMT team members, Internal Control Partners (ICPs), as well as Enterprise Risk, Compliance and Security team, customer-facing, incident management, security, and technology teams that represent key functional stakeholders in the preparedness aspects of Continuity of Operations management.

The individual must be, without a doubt, passionate about our customers, partners, stakeholders, and technology. Excellent interpersonal skills, communication, and leadership skills will be critical for success. Success depends on building rapport and credibility with multiple stakeholders across the organization. The candidate must be a strategic thinker that is naturally agile and flexible in fast-changing and undefined situations.

Job Responsibilities:

  • Act as SME for continuity planning, providing guidance to Functional Areas (FA) coordinators and ICPs, and performing appropriate monitoring of FA implementation
  • Share enterprise policies and frameworks that define how PayPal FAs should manage its continuity controls across the enterprise
  • Support development of service agreements, responses, audits, reports and other activities
  • Regularly review Continuity Planning and related program metrics to identify opportunities for improvement
  • Ensure that leadership is aware of any issues before items are escalated
  • Aid in maturing existing organization-wide continuity planning programs across FAs
  • Partner with the FAs assigned to deploy the appropriate control environment
  • Ensure assigned FAs have up-to-date, tested, and effective continuity plans that meet policies, standards and guidelines with full coverage
  • Coordinate communication between assigned FA business and technology groups to ensure that technical recovery strategies meet business objectives
  • Assist in incorporating Continuity Planning considerations in critical third-party relationships and coordination of third party due diligence activities
  • Review vendor response in system of record, and provision of information to supported teams
  • Influence business and technical leaders on the development of business/disaster recovery capabilities and processes
  • Ensure coordination and validation of business/product/location impact analysis and recovery requirements across business units and technology platforms
  • Support the RIMT Control Testing Program across PayPal
  • Support and drive table-top or simulation testing, as needed, for high risk location or plans
  • Take an active role in validating and supporting the Continuity Testing Program working with assigned FAs to help them with test objectives, scope and the execution of the tests.
  • Work with Continuity Coordinators to help them with test objectives, scope and the execution of the tests
  • Assist recovery support and business resumption staff during a disaster in the implementation of response and alternate operating strategies
  • As a Quarterback (QB) for the global Critical Incident and Regional/Local Event Management teams (R/LEMT), rotate on-call responsibilities to manage business, technical and physical events that are causing significant disruption and risk
  • Support local and regional teams to assess the correct classification of event and trigger the correct response teams, as applies
  • While on-call, respond and open bridge lines within 10 minutes of alert notification sent from the system
  • Draft after-action reports for events run for the LEMT or REMT in region supported
  • Assist in driving visibility, within RIIMT and with supported FAs, on programs and departmental responsibilities
  • Support the ongoing maintenance and refinement of the enterprise Continuity methodology, tools, and supporting artifacts
  • Support access and configurations needed by customers in Continuity system of record and to comply with standards, guidelines and standard operating procedures
  • Engage actively in responding to customer requests on DL, support queue, and other intake methods
  • All other duties as required

Basic Qualifications:

  • Possess strong oral and written communication skills along with refined presentation skills and the ability to work with other departments and varying levels of management, including senior leadership
  • Able to communicate complexity in a simple & clear manner
  • Have an ability to influence risk-based decision-making with all levels of individual contributors and leaders
  • Have demonstrated ability to build & maintain relationships with key stakeholders, including strengths in influencing, conflict management, & negotiation
  • Have strong ability to work with minimum direction and possess a high drive for delivering timely, high-quality results
  • Handle a number of simultaneous projects and tasks while demonstrating urgency and ownership to drive issues to completion
  • Able to take ownership of outcomes & work with business unit teams to confront issues & drive performance
  • Able to use initiative and be proactive in addressing & resolving issues
  • Work well with peers and direct management
  • Possess analytical skills
  • Possess project & change management skills
  • Possess integrity, personal accountability, with high personal & professional standards
  • Have professional experience working within Payments, Financial Services or regulated industry - highly preferred
  • In order to facilitate interaction with RIIMT customers and PayPal culture, able to work primarily from an approved PayPal office location - highly desired
  • Bachelor’s degree or equivalent experience

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.