Business Analyst in Shanghai at PayPal

Date Posted: 7/9/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PRIMARY JOB RESPONSIBILITIES AND DUTIES The BI Analyst is primarily responsible for aspects of database and analysis on WFM data, that include but not limited to: routing, scheduling, efficiency, collaboration, for both front office and back office. Specific duties include: • Provide and execute on a data driven approach to workforce management through designing, coding, testing, debugging, problem solving and analytical skills. • Develop complete BI solutions considering accuracy and reliability that solve problems that we might be facing in day to day work, improve efficiency in every aspect of workforce management and better customer satisfaction. • Develop and own database or data warehouse serving as trustful data source for WFM. • Develop and own dashboard or reporting with professional and user-friendly visualization. • Participate in regular conversations with all stakeholders in and out of our organization. • Close collaboration with RTM and schedulers in WFM team understand their needs in terms of data analysis. • Close collaboration with various operation business unit and other key stake holders to make sure we can make correct decisions with measurable impacts based on reliable insights that are from trustful data. • Close collaboration with EDS for data onboarding and data governance. • Provide critical thinking, technical innovation, and attention to detail while playing as a trusted advisor in the organization. • Gain understanding of PayPal businesses and willing to learn from data


The preferred candidate will have a successful track record of problem solving, a “can-do” attitude, excellent communication skills and the ability to liaise positively with all levels of management, in addition to:

  • Strong BI, data warehouse, relational database development and performance tuning skills.
  • Deep knowledge of database systems.
  • Demonstrated experience in data base design and data modeling techniques.
  • Highly proficient in SQL (SQL/Teradata/MySQL).
  • Highly proficient in reporting and visualization tools (Excel/Tableau/MicroStrategy/SSAS).
  • Experience in ETL.
  • Experience in analytical toolkits (R) is a plus
  • Able to communicate clearly across regions.
  • Project management experience would be a plus.
  • Knowledge of operation center or financial institution would be a plus.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.