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Brand Risk Reputational Investigator in Dublin at PayPal

Date Posted: 6/25/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Brand Risk Management Teammate researches, reviews, and investigates potential Acceptable Use Policy violations, including firearms, gambling, and pharmaceuticals amongst other violating activities that are detailed in PayPal’s Acceptable Use Policy. They make use of multiple resources including PayPal account activity, external activity on any associated websites, eBay activity, customer contact, and other tools, to effectively investigate and resolve violating activities. Brand Risk Management Teammates are subject to material which some may consider offensive in performing the essential job duties of this position. Our businesses can’t grow without effective risk management. Here's your chance to improve our customer experience – and at the same time, free up capital to invest in innovation, growth, and margin expansion. Develop world-class risk strategies that deliver loss targets while still keeping focused on the customer.

Fluent English is required and a 2nd European language is preferred


  • Ensure customers are in compliance with the Acceptable Use Policy as outlined in our User Agreement.
  • Report policy violations after detailed research and analysis
  • Assist management staff with monitoring and implementation of procedures that address policy modifications.
  • Assist with modifications or clarifications in policy as needed
  • Keep up to date with policy changes, and seek ways to enhance current processes and controls
  • Maintain the utmost professionalism at all times while interacting with our customers
  • Attention to detail is key in investigations, as this can be the crucial difference between dismissing a lead and taking action on an account

Preferred Qualifications:

  • Strong verbal (phone) communication skills: actively listen and speak clearly to customers (in English)
  • Strong written (email) communication: utilize proper grammar and punctuation (in English)
  • Ability to make discretionary decisions based on research
  • Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
  • Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, and Attack)


  • Customer Focus
  • Decision Quality
  • Problem Solving
  • Drive for Results
  • Time Management
  • Functional/Technical Skills
  • Ethics and Values

Job Requirements:

  • Fluent English is required and a 2nd European language is preferred
  • 12+ months’ customer service experience
  • High school diploma or equivalent

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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