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Brand Risk Management Policy Manager in New York at PayPal

Date Posted: 1/14/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a PayPal Policy Manager on the Brand Risk Management team, your goal is to ensure that activity within the PayPal system is compliant with PayPal’s Acceptable Use Policy and help define and enforce PayPal’s Reputational Risk framework, as well as PayPal’s adherence to our Ethics and Compliance Standards, and obligations to the appropriate regulations, such as the Bank Secrecy and USA PATRIOT Acts, and the governing authorities. In this role, you will partner with Investigations and Analytics work streams to develop strategies to detect and prevent impermissible activity across multiple platforms and ensure that it falls within Acceptable use policy framework. Additionally, you will be tasked with partnering with communications in assessing the reputational impact of Brand Risk Management initiatives and policy enforcement. You prepare brief summaries of your findings, report findings to members of the senior leadership team and propose the appropriate mitigating action. As a Policy Manager, it will be critical for you to stay current with public policy changes, seek ways to enhance current processes and controls, and maintain utmost professionalism in your interaction with our customers and business partners at all times. You will be responsible for handling escalated matters from all areas within PayPal and perform thorough investigations, ultimately deciding whether or not the activity involved is worthy of further mitigating action or policy enhancements.

As a BRM Policy Manager, your responsibilities include:

  • Continually assess the changing reputational risks posed by external factors including regulatory, payment partners and evolving consumer/public sentiment.
  • Accurately and thoroughly conduct time sensitive complex analysis of content while creating coherent and concise narratives for Executive level consultations. Additionally, conduct oral briefings to senior leadership.
  • Conduct complex and deep dive analyses of BRM Risk types to develop typologies and methodology for potential BRM lead sources.
  • Develop and maintain BRM policy BCP planning and senior management escalations processes.
  • Keep current across relevant BRM regulations by reviewing regulatory bulletins from law makers and those issued within the payments industry.

Job Requirements:

  • A Bachelor’s degree in Finance, Legal, Criminal Justice or a comparable field or equivalent work experience;
  • Minimum of 7-9 years’ experience conducting research and investigations related to Fraud, Anti-Money Laundering, Customer/Enhanced Due Diligence investigation or verifications;
  • Proven ability to analyze large amounts of data to report critical information;
  • Exceptional oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels;
  • Ability to work efficiently with an attention to detail in investigations, analysis, and writing;
  • High level of professionalism, self-motivation and sense of urgency


  • Drive for Results
  • Problem Solving

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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