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Brand Risk Management Policy Manager in Omaha at PayPal

Date Posted: 2/17/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is the purveyor of New Money, enabling global commerce to tune more than 7.7 million payments every day. Because PayPal helps people transact anytime, anywhere and in any way, the company is a driving force behind mobile commerce's growth, as it processed 12% of the world's mobile payments in 2014. 

As a Policy Manager in Brand Risk Management, your goal is to ensure that the PayPal system's activity is compliant with PayPal's Acceptable Use Policy and help define and enforce PayPal's Reputational Risk framework.  Additionally, PayPal's adherence to our Ethics and Compliance Standards and obligations to the appropriate regulations.

You will develop cross-functional collaboration skills by working with Investigators, Data Scientists, Product Developers and the PayPal Cause team focused on developing risk and compliance frameworks for all of the PayPal's various fundraising products and services including PayPal's expansion into crowdfunding offerings.   

Assist in assuring that PayPal's expanding suite of products and services develop and implement the proper framework to detect and prevent impermissible activity across multiple platforms and ensure that all activity falls within PayPal's Acceptable Use Policy framework, and maintains compliance with payment network guidelines and requirements. This role will also be tasked with working with Analytics, Investigations and Product Development to develop and maintain a program designed to permit PayPal to enforce applicable contractual obligations upon violators of PayPal's Acceptable Use Policy. Lastly, you will be asked to routinely present to senior members within Risk and Platforms.

As a Brand Risk Management Policy Manager, it will be critical for you to stay current with public policy changes and industry trends, seek ways to enhance current processes and controls, and always maintain the utmost professionalism in your interaction with our customers and business partners.

As a Policy Manager, your responsibilities include:

  • Developing and maintaining framework and process permitting PayPal to enforce contractual obligation upon violators of PayPal's Acceptable Use Policy.
  • Implement risk and control strategies for PayPal's various crowdfunding and fundraising products and services.
  • Continually assess the changing reputational risks posed by external factors including regulatory, payment partners and evolving consumer/public sentiment.
  • Create and amend policies, strategies, and processes to support investigators and product developers and enable business growth while ensuring alignment with reputational, legal and processor risk appetites.
  • Facilitate collaboration on cross-functional matters with a BRM-component, including interaction with internal stakeholders such as Public Relations, Legal, Compliance/AML, Global Investigations, Analytics etc.
  • Manage relations with external parties, including rights holders, network payment partners, regulators, law enforcement agencies, and industry partners.
  • Lead strategically important projects as agreed upon by senior management.

Job Requirements:

  • Bachelor's degree in Finance, Legal, Criminal Justice or a comparable field or equivalent work experience
  • Minimum of 7 years' experience conducting research and investigations related to Fraud, Anti-Money Laundering, Customer/Enhanced Due Diligence investigation or verifications
  • Proven ability to analyze large amounts of data to report critical information;
  • Exceptional oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels
  • Ability to work efficiently with attention to detail in investigations, analysis, and writing
  • High level of professionalism, self-motivation and sense of urgency
  • Experience with Card Network requirements a plus

PayPal is an equal opportunity employer dedicated to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, long-term unemployment or any other characteristic protected by law.

If you cannot apply because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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