Bilingual (Portuguese) Customer Service Teammate in Chandler at PayPal

Date Posted: 2/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chandler
  • Job Type:
    Customer Solutions
  • Experience:
    Not Specified
  • Date Posted:
    2/22/2018
  • Job ID:
    R0027485

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Bilingual (Portuguese) Customer Solution Agent/Fraud Prevention Agent is a dual role and assists our customers and to help resolve their inquiries. Using the latest in modern communication and technology tools, they provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline representative, they are the primary point of contact for our customers and are able to provide them with knowledgeable, compassionate, and timely resolution to their inquiries while maintaining a positive and friendly attitude.

Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. This isn’t a job where you just read a script – you are empowered to resolve our customer’s questions by using creativity and skill to provide compassionate, practical solutions.


Responsibilities

  • Respond to Customer inquiries by phone and email in an inbound call center environment
  • Research customer inquiries using the appropriate tools
  • Work through a number of pre-determined fraud queues to determine if fraudulent activity is available
  • Educate customers on how to maintain security and strive for loss by placing an outbound call
  • Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity

Preferred Qualifications

  • Excel at customer interaction, exhibit creativity and skill in delivering practical solutions, and thrive in a collaborative team environment.
  • Strong verbal (phone) communication skills: actively listen and speak clearly to customers
  • Strong written (email) communication skills: use proper grammar and punctuation
  • Ability to work independently while making sound business decisions on case information
  • Well-developed sense of urgency and follow through
  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)

Job Requirements

  • Minimum 2 years of customer contact experience in either retail, hospitality, sales, financial services or call center environment to include a minimum of 1 year frequent (e.g., daily) communications with clients via telephone, email and/or face-to-face
  • Preferred 2 years experience within a financial service industry or call center environment
  • High School diploma or equivalent
  • Portuguese bilingual speaking required


Shifts:

  • Monday-Friday 6:00 PM to 2:30 AM
  • Tuesday – Saturday 6:00 PM to 2:30 AM

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0027485