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Application Support Software Engineer in Shanghai at PayPal

Date Posted: 9/5/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

TPX (Technology, Platform and Experience) China is part of PayPal Global TPX organization, which holds a very large portfolio of infrastructure and platform technology. It includes everything from data centers to developer experience and all aspects like security, reliability, quality, productivity, modernization, enablement and efficiency. The strategy of TPX China is to articulate the believes, principles, initiatives and achievement in order to serve the PayPal operation in China. Application Support is playing critical roles to operate the production environment and services for better customer experience and engineering efficiency. We are looking for an experienced Software Engineer to be part of the TPX Application Support Team. The candidate will be responsible for supporting application and services running in all TPX data centers. The candidate will interact with global cross-functional teams to understand the service operation and address any issues which may occur during the day-to-day operation following the SOP (Standard Operation Procedures). The individual should be self-motivated, possess creative problem-solving skills as well as the ability to handle multiple tasks at the same time.

Roles & Responsibilities

In this role, the individual will be part of the operation team within TPX China and have the following responsibilities.

  • Participating and collaborating with cross functional teams in the organization to understand the business requirements and to deliver solutions that can scale.
  • Supporting the application and services in an effective and efficient manner.
  • Applying creativity and out of the box thinking.
  • Proactively anticipating problems and appropriately communicating to the team and management in a timely manner.
  • Being flexible and being able to support all functions of product life cycle when required.
  • Adapting quickly and working in a fast-paced environment by knowledge transfer from PD (Production Development) teams
  • Ability to manage and coordinate multiple teams for any issue and drive to resolution.
  • Maintain and update the SOP as the service and feature changes.


  • Bachelor’s/Master’s in Engineering, Computer Science or equivalent experience
  • 2+ years of experience in the IT industry, experience in Finance industry is preferred.
  • Advanced Shell scripting experience
  • Ability to explain complex ideas to those with limited and system knowledge
  • Expertise in software application/service technologies and infrastructure
  • Knowledge of production operation and application debugging, and tracing is a plus
  • Excellent written and oral communication skills
  • Strong analytical skills including the ability to define problems, collect data, establish facts, and draw valid conclusions
  • SDLC (Software Development Life cycle) knowledge is a plus
  • Familiar with application monitoring techniques and best practices to handle large scale of operations
  • Experience with File Systems, server architectures, and distributed systems
  • Strong communication skills and willingness to take initiative to contribute beyond basic responsibilities

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at