APAC Senior Business Ops Manager in Singapore at PayPal

Date Posted: 2/6/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Business Operation Manager will report to Director of Business Operation, PMO & China Growth based in Singapore. This person is key utility player who will work collaboratively with APAC leaders and their teams to facilitate decision-making, planning and execution to help drive business performance.

The ideal candidate has proven experience working closely with all levels of leadership (senior Execs to line managers) and applying consultative skills, including business acumen, client focus, and the ability to influence and partner. This person will help to drive operational effectiveness through systematic planning and setting up processes, including preparation and execution of Operating Rhythms.
He/She will document execution of priority actions, working with cross functional teams. This person will also help in establishing rhythms to efficiently manage work force (people head count) in the region. This person thrives in a dynamic, global, fast-paced, matrix environment and has a passion for results.

Experience working in Region/across multiple geography is ideal. This is a visible - influencer and enabler role requiring strong communication and interpersonal skills. It’s not a role for people who like to operate behind the scenes.

Business Operations tasks including, but not limited to:

  • Work with leadership to document full range of data and information to drive effective decision-making
  • Help in setting up operating rhythm to resolve conflicts and influence action
  • Help in driving specific issues to completion, especially issues that fall between organizations
  • Manage the flow of information from leadership to the rest of the organization, including planning and preparation for events (working closely with head of communications – e.g. All Hands, Regional Quarterly calls, Global Leadership visit)
  • Help in setting up agendas for the leadership offsite and events to achieve desired objectives and outcome
  • Be responsible for workforce planning in the region, which includes:
    • Establishing head count demand pipeline by different functions/BU leadership
    • Work with various functions – Global & Regional Workforce planning, HR and Finance to ensure investment stays within budget
    • Setting up head count review meeting with senior leadership to drive decision and timely actions
    • Communicate on decisions and progress made to drive transparency across wider organization
  • Be the change agent, work with teams through ambiguity to success
  • Prepare progress/status report to communicate across various levels of senior leadership
  • Overall evolve & continuously improve organization operating model including processes, operating rhythm and workforce strategy to enable strategic plan and identify opportunities for simplification, quality and productivity improvement; Deliver the analysis and associated actions necessary to enable continuous improvement

Personal Characteristics:

  • A person who can help in converting business strategy into an executable plan to drive a fast pace, clear ownership and successful execution
  • A person who drives for results, and can effectively manage multiple priorities
  • A person with a strong sense of urgency, a high degree of initiative, and the ability to participate in cross-functional teams
  • A person who is detail oriented - an analytical and strategic thinker with keen business acumen, without losing big-picture
  • A person who can understand business dynamics and who can contribute above and beyond primary responsibilities  
  • A person who can be a change agent in a highly dynamic, ambiguous environment and drive operational excellence
  • A person with good communication skills, who can forge key internal/external relationships across complex organizations
  • A person who can drive through influence, partnership and collaboration
  • A person who models and drives open, honest, and direct communications
  • A  great team player that is “in it to win for the team” and has say:do ratio of 1:1; seen as trusted partner by everybody


  • 8-10 years of work experience in fast paced, across geography, mid-large scale matrix company
  • At least 3-5 years of experience in business operations
  • Strong communication and interpersonal people skills
  • Experience in problem solving, large scale planning & analysis and Operational Excellence
  • Proficiency with MS Office, Project Plan, Visio, Think cell etc.
  • BA/BS degree required, MBA preferred

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.