APAC BI and Product Analytics Lead in Singapore at PayPal

Date Posted: 4/21/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At PayPal, we continue to push the boundary of what technology can do to make a difference in the world we live in. We believe that now is the time to reimagine money, to democratize financial services so that managing and moving money is a right for all citizens, not just the affluent. For that, we are seeking far and wide for that select handful of exceptional world-class problem solvers with a passion for data insights and relentless focus on execution.
The APAC Business Intelligence (BI) & Product Analytics Lead has dual coverage responsibilities, and will serve as the single point of contact in the Asia Pacific Region (APAC) for both the Global BI Team and the Product Analytics Team. Both teams are part of the Global Analytics and Insights Team (A&I), reporting up through the CFO organization. The Global Business Intelligence team supports PayPal’s executives by delivering world-class performance management solutions and analytics that provide insights on business drivers, trends, and opportunities. The Product Analytics Team establishes and monitors KPIs for core products/features, and conducts rigorous analysis and A/B tests to improve customer experiences. Additionally, the team conducts ad hoc deep dives to identify profitable growth opportunities across PayPal’s Consumer & Merchant Products.

The APAC BI & Product Analytics Lead is a Senior Manager role that dual-reports to the Head of Business Intelligence and the Head of Product Analytics. It is a high-impact, high-visibility position with exposure to PayPal’s senior leadership team across regions. The Senior Manager will be responsible for leading large scale projects aimed at driving business growth, efficiency and commonality, working closely with PayPal global, regional and country teams. The role requires strong strategic and analytical skills, and the ability to work with stakeholders across geographies, businesses and functions. Additionally, the role requires the ability to drive change and innovation as the groups’ scope and mandate expand.

Primary Job Responsibilities

Business Intelligence: serve as a single point of contact for BI in the region, including:

  • Understanding and prioritizing regional and country-level BI requirements
  • Working with the broader BI team to ensure APAC’s needs are incorporated into global solutions
  • Leading efforts to drive awareness and adoption of global BI solutions across APAC

Product Analytics:  serve as single point of contact for PA in the region, including:

  • Coordinating with Global Product Analytics team to identify product metrics and monitor product performance across APAC markets
  • Working cross-functionally with product, engineering, design, and marketing teams to build world-class products and design hypothesis-driven experiments; make clear, coherent and holistic recommendations based on test results
  • Presenting findings and recommendations to senior-level/non-technical stakeholders

General Requirements:

  • Develop a deep understanding of PayPal’s business lines, products and geographies
  • Partner with cross-functional teams to identify key performance metrics and build executive-level dashboards and analyses to track the progress of PayPal’s businesses and high-priority initiatives
  • Perform deep-dives to identify challenges, opportunities and specific actions required

Job Requirements

  • 10+ years of experience in business intelligence, analytics, strategy or related functions
  • World-class analytical and problem-solving skills
  • Experience managing high-performing business intelligence or analytical teams
  • Experience managing senior level stakeholder, including strong influencing skills and the ability to navigate a global organization
  • Experience in Financial Services and Payments is a plus
  • Excellent communication skills, both written and verbal
  • Knowledge of Excel, PowerPoint; SQL, reporting tools (e.g. Tableau, Qlikview) and databases (Oracle, Teradata, Hadoop) and/or programming language (e.g., R, Python) highly desirable
  • Bachelor degree from a top tier institution in a quantitative discipline (Mathematics, Statistics, Engineering, CS). MBA/MS is a plus.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.