This site uses cookies. To find out more, see our Cookies Policy

Account Support/Specialist in London at PayPal

Date Posted: 3/28/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Account Specialist is responsible for working alongside the Relationship Management team to service our largest and fastest growing accounts. The Account Specialists will work to assist our merchants’ with their most challenging payments processing business initiatives. As one part business consultant, one part customer service representative, daily responsibilities will include assisting financial reconciliation queries, working with technical contacts to optimise interchange rates and/or declines.

About Us

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.


  • The Corporate Account Suport is the first point of contact for key Corporate Account queries – with a view to resolving them directly where possible (payment related queries, amendments to account details etc.)
  • Remain informed of the progress on all queries and act as an escalation point for Corporate Account and internal support/technical teams, as required, as well as continuing to keep the customer informed
  • Educate merchants regarding processing trends including decline optimization, fraud solutions, and interchange optimization
  • Discuss options for merchants’ international expansion, whether through multi-currency accounts or local account setups
  • Work closely with Relationship Managers on the overall plan and strategy for merchants
  • Collaborate with other internal teams to solve issues we’ve never encountered before
  • Training and support to your Customer on on-line reporting and boarding tools, or any other system as deemed relevant
  • Provide leadership, training, coaching, and guidance to team members
  • Ensure solutions meet business needs and requirements
  • Manage competing resources and priorities


  • 2+ years in account management/customer service role
  • Experience delivering client-focused solutions to customer needs
  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Exceptionally strong communication skills, demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
  • Experience working in high-growth, cross-functional team environments
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
  • Innovative, self-motivated, collaborative, and capable of dealing with complex interpersonal dynamics

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



  1. Marketing Jobs
  2. Business Analyst Jobs