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Account Specialist in Chandler at PayPal

Date Posted: 8/8/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Account Specialists are responsible for working alongside the Customer Success team to service and provide payments industry expertise to our largest and fastest growing accounts. The Account Specialists will work to assist our merchants with their most challenging payments processing business initiatives. Daily responsibilities will include working with Customer Success Managers to develop quarterly business reviews, customer success plans and gather any data needed to assist with merchant development in the PayPal ecosystem. A successful candidate enjoys solving complex problems, loves data, and thinks big!


  • Collaborate closely with Customer Success Managers (CSMs) on their overall plan and strategy for our largest and fastest growing merchants in the ecommerce space
  • Work with the Customer Success Managers (CSMs) in a consultative manner, fully answering merchant questions, and anticipating additional needs
  • Provide relevant data to CSMs in regard to Business Reviews, Customer Success Plans, Parity Presentment among other items
  • Assist the CSM in phone calls, providing support upon request regarding tasks
  • Own customers’ issues from start to finish, understanding what the root cause is and driving toward resolution of not only immediate client concern, but eliminating the issue go forward for all clients.
  • Prepare and present customized, strategic, data-driven insights and industry benchmarking to executive level contacts at your merchants
  • Reinforce the value of partnership with PayPal as well as highlighting customized areas of improvement and recommending new products and features in conjunction with CSM counterparts
  • Assist merchants with reporting and reconciliation, using PayPal’s reporting tools to understand payout calculations and the implications of these metrics on their business objectives
  • Investigate and educate merchants regarding their processing trends including decline optimization, fraud solutions and others.
  • Navigate complex banking relationships, working with multiple internal and external stakeholders to manage unique partnerships
  • Collaborate with other internal teams to solve unique issues on behalf of the merchants


  • Minimum 2 years in a Customer Success/Merchant Analyst role
  • Experience delivering client-focused solutions to customer needs
  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) specifically fluent in excel
  • Experience in Looker, Tableau, other data visualization tool, or willingness to learn
  • Prior payments experience preferred


  • Demonstrable ability to communicate, present to, and influence key stakeholders at all levels of an organization
  • Experience working in high-growth, cross-functional team environments
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
  • Innovative, self-motivated, collaborative, and capable of dealing with complex interpersonal dynamics
  • Thrives in a dynamic and fast-paced work environment and desires to learn something new every day

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at