Account Manager in Sydney at PayPal

Date Posted: 6/20/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
    Account Management
  • Experience:
    Not Specified
  • Date Posted:
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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is the leading global online payment service built for the digital age. We now have over 173 million active customers around the world across 203 markets and we handle almost a fifth of the world’s online payments. And we’re delivering the future of money - today. You can use PayPal anytime, anywhere, any way. PayPal continues to drive connected commerce across all channels - online, mobile and in-store. Last year, we handled nearly $46 billion in mobile payments alone. Constantly innovating, creating experiences our customers love.

We are seeking talented professionals for the position of Account Manager, supporting the Australian Market from our offices in Sydney. This is a great opportunity for an experienced professional to join a successful team in a dynamic and fast paced growth environment.

You will be tasked with acting as the primary point of contact for all operational aspects of merchant processing relationships and are the main source of PayPal product information and communication on critical operational issues for up to 80 MM (Mid Market) merchants.

You will identify opportunities for proactive discussions with merchants regarding their business, growth strategies, and recommendations as to how PayPal may assist in meeting overall profitability objectives.

Job Details

  • The primary job function is to retain an existing account portfolio whilst uncovering growth opportunities to deepen existing merchant relationships with PayPal.
  • There is a significant servicing component to role where ownership of resolving a myriad of operational, risk and technical enquiries to satisfy merchant enquiries
  • Experience around complex operational problem solving is essential (Split is currently 70% servicing/30% sales/cross selling)
  • Account Management experience with a sales focus is favourable
  • Experience from within finance/IT is highly preferred but not essential.
  • We are looking for highly motivated and engaged individuals who are driven to achieve outcomes and deliver excellence in Account Management.


  • To increase the clients total payment volume using PayPal products, taking the opportunity for cross-selling.
  • Management of commercial negotiations across a portfolio.
  • Work with merchants to identify PayPal products applicable to their business model, industry, understanding their selling behaviours, and unique situation.
  • Relationship management across a portfolio with a focus on being a trusted advisor.
  • Work directly with merchants via phone or email to address and resolve merchant questions, concerns and issues.
  • Apply research and problem-solving skills whilst working with multiple internal departments to address and resolve merchant queries.
  • Continually learn and keep up to date new industry and product related information.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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