Account Management 1 in Mexico City at PayPal

Date Posted: 9/10/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Account Manager serves as a high-level contact/consultant for PayPal’s Mexican merchants. The position is a critical component of the PayPal MX Team which services the Medium Business online merchant segments for Mexico. The Account Manager serves as the single point of contact for an assigned portfolio of merchant accounts. The goal is to build customer relationships, help the merchant to further develop its business with PayPal, provide a positive customer experience, brand loyalty, recommend efficiencies, increase account retention, profitability and revenue.

The position requires a 60% of the time to focus on business development of the portfolio and 40% business support helping merchants with day to day situations. Through open and collaborative engagements, the Account Manager will focus on building and maintaining successful long-term relationships with our key merchants.

Work cross-functionally to gain buy-in, support, and assistance

Conduct business analysis to support each opportunity and monitor performance data.

Ability to set expectations and manage stakeholder relationships successfully.

Ability to build internal and external alliances to gain and share information including industry trends.


Requirements:

1+ years of sales, customer management or commercial role experience.

Large scale project management experience. Track record of effectively delivering large-scale and/or multiple projects at one time in very fast-moving environment.

Prior success in managing complex customer environments with a multiple decision makers (internal and external) at many levels is required.

Technology/online industry experience: Knowledge of online products and market dynamics; understanding of PayPal’s strategic and competitive position.

Strong sense of urgency.

Track record of cross selling products and services within an account.

Ability to provide direction and prioritize team goals and workload.

Ability to influence at all levels and work effectively across functions.

“Can do” attitude, team player, fun, energetic personality, works well under pressure.

Excellent written and oral communication skills.

Excellent listening, negotiation and presentation skills.

Strong organizational skills and detail orientation.

A high level of personal accountability and responsibility.

Fluency in English and Spanish.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0036480

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