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Workplace Relations Specialist, Legal in Singapore, Singapore at PayPal

Date Posted: 12/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

PayPal’s Legal Team is looking to hire a WR Specialist to conduct internal reviews and collaboratively resolve complex or sensitive workplace conduct issues, ensure consistent application of workplace policies and procedures as well as compliance with local laws and regulations. In this role, you will work closely with Human Resources, Global Investigations, business leaders, and employees to build understanding, transparency, and trust across the company.

You will work as part of a dynamic, high-performing team responsible for conducting internal reviews involving alleged violations of PayPal’s polices, including the company’s Code of Conduct, as well as providing advice regarding relevant employment laws. Core responsibilities include:

  • Designing and executing upon investigation plans, including the review and analysis of specific allegations, collection and assessment of documentary evidence, and conducting relevant witness interviews.
  • Effectively interacting and communicating with individuals involved in the matter under review, including HR Business Partners, business leaders and affected employees.
  • Managing a caseload of multiple internal reviews.  Preparing and maintaining casefiles, executive summaries, and reports as part of an end-to-end process.
  • Making objective and analytically-sound findings and providing recommendations and advice about options for corrective action as well as recommendations for internal improvements to mitigate the risk of future improper activity.
  • Coordinating with internal employment counsel, privacy counsel, outside counsel, and others, as appropriate.
  • Supporting and promoting continuous improvement to the internal review process.
  • Learning and benchmarking against external best practices and recommending appropriate changes to internal practices.
  • Developing a deep understanding of PayPal’s unique culture and values and bringing objective empathy to investigations.


  • At least 5-7 years of relevant experience conducting complex investigations in an in-house or outside counsel, senior HR professional, or relevant government department or agency capacity.
  • An enthusiasm for investigations and the important role they play in advancing PayPal’s mission.
  • Strong interpersonal skills and the ability to interact and communicate effectively with employee witnesses, members of leadership, and other key stakeholders.
  • A strong personal ethical code and integrity, with a deep respect for privacy and confidentiality.  
  • The experience and confidence to make difficult decisions and to exercise expert judgment.
  • The ability to recognize and put aside personal biases, to see different perspectives, and to conduct all reviews independently and objectively.
  • Strong critical thinking and analytical skills, especially in complex and nuanced situations.
  • Exceptional written and oral communication skills.  
  • An ability to work autonomously and collaboratively in a self-motivated, detail-oriented and highly organized manner.
  • Curiosity and a learning mindset with a willingness to engage in continual learning and to contribute to the learning of the team.
  • Resilience in managing a demanding caseload, balancing shifting priorities, and meeting deadlines.
  • Grace under fire when working in crisis situations.
  • Occasional travel.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at