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Head of PayPal.Com Content in Chicago at PayPal

Date Posted: 9/8/2021

Job Snapshot

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Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world. is the “front door” to PayPal, but it’s much more than a façade. Naturally, the website provides information that helps people understand who we are, how our products work, and what we can do for them. But even more core to PayPal’s mission, helps people make the most of their money every day. It helps them take care of their financial wellness, solve problems, conduct business, make important decisions, and stay informed. It must be built with deep customer empathy, guided by data, and it must be a simple, beautiful, and highly relevant user experience, with excellent content at its core. As the Head of Content and a key member of the User Experience team, you’ll provide strategic direction, editorial oversight, and inspiration for a high-performing team of web writers who work side-by-side with designers, engineers, and product owners to deliver these critical experiences. You have a deep understanding of content as a business asset. You know how to deliver content that results in sign-up and lead-generation conversion events for prospects and customers and have a strong grasp of how to craft narratives to drive engagement and retention.

You’re the ideal candidate if you thrive in a complex and high-energy environment.

Your natural curiosity guides you to listen, make connections, and invite collaboration.

Deep customer empathy, the ability to scale and think globally, and senior stakeholder management are also keys to succeeding in this role, along with the ability to analyze data and define narratives, then build and tell compelling business stories.


  • 5+ years managing and developing writers and content strategists working on cross functional teams in matrixed and/or global organizations.
  • A track record of building and transforming relationships with customers through skillfully crafted narratives.
  • Strong execution skills to deliver excellent work on challenging timelines.
  • Deep understanding of what makes a great customer experience on web and mobile.
  • Skillset to drive content performance and identify opportunities for continuous improvement by assessing performance data, customer research and feedback, market trends.
  • A history of knocking down organizational obstacles and building sustaining frameworks and partnerships.
  • Experience with e-commerce or financial technology industry a strong bonus 

Key Responsibilities:

  • Lead and grow a team of Content Designers including line management, performance management, and professional development.
  • Drive the definition of a clear and actionable strategic direction for content on
  • Inspire the writers on your team to deliver against the strategy and to PayPal standards.
  • Use data and research to measure the effectiveness and of the content strategy and pivot as needed in real time.
  • Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.
  • Be an arbiter of best practices in grammar, messaging, terminology, writing, and style.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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