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Web Writer in Chicago at PayPal

Date Posted: 4/8/2021

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Web Writers for work side by side with Designers and Product Owners to create web experiences that engage global audiences. You’re the ideal candidate if you’re an experienced writer for the web who brings marketing know-how and is comfortable using a variety of tools to get the job done. You’re customer oriented and understand how our website fits into the journey for both prospects and customers. You love finding the best way to express a concept in concise, conversational, and relevant language. You seek out resources that will educate, empower, and engage the audience. You’re just as happy brainstorming big-picture strategy as you are crafting compelling headlines. You’re excited to work in a fast-paced, high-tech environment that requires independent self-direction as well as collaboration and open communication.

What you’ll do at PayPal:

  • Plan, write, and edit content for web and mobile experiences, including page content, image definition, and meta data.
  • Transform our product marketing narratives into clear and compelling content about the value proposition, features, and benefits of our products and services.
  • Serve as the subject matter expert for your market segment, whether business or consumer, and stay up to date with competitive and comparable content.
  • Present your work and articulate your approach to teammates, product owners, and other stakeholders.
  • Collaborate with Design on page layout and visual tone, using tools such as Figma.
  • Coordinate with Product Marketing, Sales Enablement, Brand, Marketing and Operations, and Product Content teams to ensure a consistent end-to-end experience.
  • Manage legal and compliance reviews and support global rollout.
  • Use data and research to evaluate your content’s impact and push for continuous, measurable improvement.
  • Maintain and evolve PayPal’s content standards, including voice, tone, and accessibility.
  • Learn a lot, make an impact, have fun.

The skills you need:

  • 3-8 years professional writing experience for web or mobile content.
  • Excellent, highly creative writing and critical-thinking skills.
  • Experience working with content standards, such as style and voice and tone guidelines. 
  • Comfortable managing multiple projects, setting stakeholder expectations, working individually and collaborating across teams.
  • Experience in financial services, payments, B2B or B2C e-commerce is preferred.
  • Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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