Please note that this site has updated features that do not run on older versions of Internet Explorer. For an optimal experience, please use another browser or the most recent version of IE.

UX Writer in Stockholm - Regeringsgatan at PayPal

Date Posted: 9/20/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

We’re on a mission to democratize financial services for all. We have the go-getter spirit of a start-up and the opportunities of a global brand, empowering our people to unleash their potential, go further for our merchants and achieve greater success in their own careers. We’re one team. Together, we’re extraordinary. Together, we’re made for more. And the best is yet to come. At PayPal Zettle, UX writers work side by side with designers, product owners and researchers to create delightful digital experiences. We want to make life easier for business owners around the world and keep independent businesses thriving.

You’re the ideal candidate if you’re an excellent English-language writer who is also a design thinker and champion of keeping things simple. You love using words to tell stories and solve problems, and you want to help small business succeed in a world of giants.  

You’re just as happy working with strategy and information architecture as you are crafting compelling headlines and helpful error messages. You’re excited to work in a fast-paced, high-tech environment that requires independent self-direction as well as friendly collaboration and open communication.  


We hire people. Not CVs.  

  • Plan and write content for web and mobile experiences (across all touch points including navigation and user interface copy, emails, in-app notifications and FAQs) in UK English  
  • Transform global product requirements into a strategy for how you will use content to meet business goals and solve real customer problems 
  • Present your work and articulate your approach to teammates, product owners, and other stakeholders 
  • Collaborate with the Design team on layout, interactions, and visual tone 
  • Coordinate content with the Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience 
  • Use data, research and testing to evaluate your content’s impact, and push for continuous improvement that shows real results 
  • Maintain and evolve PayPal Zettle’s content standards, including accessibility, tone of voice, and style 
  • Join a small, upbeat team who are passionate about the craft of UX writing. 

The skills that set you apart:  

  • Professional UX writing experience for web or mobile content. 
  • Perfect English spelling and grammar. 
  • Highly creative writing and critical-thinking skills. 
  • Experience working with content standards, such as style and voice and tone guidelines.  
  • Comfortable managing multiple projects, setting stakeholder expectations, working individually and collaborating across teams.  
  • Bachelor’s Degree or equivalent in English, UX Writing, Communications, Design, Information Science or related field. 


We are equality for all.  

From barbers to bakers. You name them, we help them. And as a proud equal opportunity employer, our people are as unique and varied as our customers. We believe that the more diverse experiences, backgrounds, perspectives and ideas we have in our people and culture, the better we can achieve our mission to democratize financial services for all. We uphold PayPal’s One Team Behaviour, striving to be a place where everyone can benefit from equal access to professional development, bring their whole self to work, and feel like they belong. 


Please submit a CV and portfolio written in English. Unfortunately, we cannot consider CVs written in any other language.  

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



  1. Editor Jobs
  2. Technical Writer Jobs