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UX Researcher in Austin at PayPal

Date Posted: 7/28/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a UX Researcher within our Risk team, you will play a role in developing deep understanding of both consumers and businesses. You’ll be doing research to inform the design and strategy of products that thoughtfully balance the needs and experiences of both shoppers and businesses. These include disputes, password recovery, messaging and more. The moments in the customer journey that you’ll influence with your research are some of the most critical moments to our customers and the PayPal ecosystem.

At PayPal, UX Researchers influence teams to make customer-centric decisions across the product development lifecycle. This includes early research to understand customer needs and problems and continues through to post-launch research that informs future iterations. Our studies employ a variety of mixed methods. This role may have opportunity to do some survey work but is heavily qualitative. In our teams, UX Research starts with asking the right questions and ends with targeted deliverables and story telling that captivate and move stakeholders to action. UX Researchers focus on impact of our research and are steadfast advocates for our customers. With guidance and support from your manager and lead researchers, you will execute research studies on specific areas of the risk product domain.  

You will report to the Sr. Manager of Horizontal UX Research and be a member of our diverse Global Design Organization where we use our design and research skills to inspire and influence across the company.  We believe that different perspectives and backgrounds inside our team lead to innovation and inclusion in our product design. We advocate for meaningful and engaging experiences for our diverse global customers. We support each other, learn from challenges, and have fun along the way. 

Job responsibilities: 

  • Design and develop multiple research studies, identifying best methodology in partnership with other team members and executing with attention to detail and quality. 

  • Analyze data, develop impactful insights and deliverables, with the support from other researchers and your manager. 

  • Present compelling and actionable insights and recommendations to multiple teams across the organization. 

  • Plan and deliver research programs within budget, timeline and project requirements. 

  • Play an active role in our thriving UX Research practice, and culture. 


  • BA/BS +3 yrs or MA/MS +2 yrs in the field of user experience, research or related fields; for example, Design, Human Factors/HCI, Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience. 

  • Experience across products and platforms, financial services expertise an advantage. 

  • Experience with common research methods, tools and approaches. 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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