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User Experience Writer Intern in San Jose at PayPal

Date Posted: 11/23/2020

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We’re looking for a User Experience Writer Intern to join our team. At PayPal, UX writers work side by side with Designers, Content Strategists, Product Owners, and Researchers to create user experiences that empower people and businesses around the world. You’re the ideal candidate if you’re an excellent writer currently in school from a writing- or design-related program. You want to put the skills you mastered to use to solve problems and to make the world a better place. You’re beyond excited to work in a fast-paced, high-tech environment that requires independent self-direction as well as collaboration and open communication. You want to build things with other smart, passionate people. What you’ll do at PayPal: • Write content for web and mobile experiences (across all touch points including navigation and user interface copy, emails, in-app notifications, chatbots, and help). • Collaborate with Content Designers, Researchers, and Language Experts on developing guidelines for creating content that: •Is grammatical gender bias free once localized into selected grammatical gender sensitive languages. •meets PayPal brand requirements and implements customer research insights for the set of languages mentioned above. • Bring your unique perspective to work every day, to help us design and develop experiences that work for everybody. • Apply creativity, energy and passion to everything you do. • Learn a lot, make an impact, have fun.

The skills and experience you need: 

  • Currently enrolled in a Bachelor’s degree program, in the field of Screenwriting, Journalism, Communications, Marketing, Information Science, Design, or related field is helpful
  • Excellent writing skill - you love using words to tell stories, to help people understand the world around them, and to have great conversations. 
  • Creative communication and critical-thinking - you’re a collaborative problem solver 
  • Near-native level of expertise in a grammatical gender sensitive language would be a plus.
  • Loves picking things apart to find out how they work 
  • Gets excited about learning – loves new tools, apps, methods, data, and research  
  • Is organized, thorough, and methodical 
  • Able to adapt writing to meet house style and tone guidelines 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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