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Training Program Manager – Recruiting in Austin, Texas, United States of America at PayPal

Date Posted: 11/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

As a Program Manager on the Global Talent Acquisition Operations Team, you will be part of the team that ensures flawless execution of support for the global recruiting function at PayPal. You will be responsible for definition and delivery of education and training for hundreds of recruiting, sourcing, and coordination professionals. Your expertise will be critical to the development of training programs, career development and transformation of recruiting delivery across a dynamic global company. On this team, you will need to balance strategy and operations. This role will align talent acquisition training program requirements with organizational objectives, execute a program roadmap, establish a governance framework, and manage stakeholders. This role is not a manager of people but rather of learning, development & related process and projects ensuring best in class support for our global talent acquisition team. The ideal candidate is not deterred by obstacles or roadblocks and is someone who welcomes the challenge of navigating through uncertainty and unknowns. This role reports into the Global Talent Acquisition Operations Team and must be based in the U.S.

Primary Responsibilities:

  • Create and execute learning strategies and programs
  • Design learning courses, career plans, workshops and more
  • Work cross-functionally with stakeholders to understand key drivers, identify performance/learning gaps, and develop effective trainings to build all skill levels
  • Develop systems to proactively identify areas of need before they are raised by stakeholders
  • Drive implementation of new ideas with stakeholders to fruition
  • Deliver training content that is tailored to the specific needs of our global recruiting team
  • Manage recruiting-related training content in the LMS in partnership with company L&D team
  • Extract LMS data for analysis and provide reports on the status of training completion, effectiveness, and other metrics
  • Present effectively, delivering presentations suited to needs of our audiences across multiple countries
  • Utilize training and tools to onboard new team members in a an effective and streamlined manner
  • Consistently provide program updates, challenges, and achievements to leadership
  • Flexibility to accommodate different time zones to execute train the trainer or facilitate training as necessary

Experience and Qualifications Required:

  • 5+ years program management experience and a passion for working on multiple projects in a fast paced, dynamic environment.
  • 3+ years’ experience in development and delivery of training programs
  • Experience with Recruiting/Talent Acquisition
  • Exceptional PowerPoint experience in creating engaging content through storytelling, in an effort to increase audience engagement and retention of relevant information
  • Strong experience establishing curriculum and training framework within a global talent acquisition team
  • Relentless customer focus with a strong inclination to identify, implement and drive process improvements
  • Experience working in a global, matrixed, diverse, team-oriented, and collaborative environment
  • Experience managing and prioritizing multiple requests, deliver to timelines and ability to meet deadlines
  • Excellent attention to detail ensuring every requirement is met, with the ability to deliver results in a very fast-paced and dynamic environment
  • Excellent interpersonal skills, time management, and the ability to work across the organization and interact, influence, and negotiate effectively at all levels of management and peers
  • Strong written and verbal communication skills
  • Resilience, poise, and grace under pressure
  • Ability to work independently, follow through on assignments with minimal direction


  • Knowledge and experience with project management methodologies and tools such as six sigma or agile, resource management practices, and change management techniques are a plus
  • Bilingual in Spanish a strong plus

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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