Terms of Service Investigator in San Francisco at PayPal

Date Posted: 6/18/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Xoom, A PayPal Service, is revolutionizing the global digital money services market by providing people with an easy, convenient and cost-effective means of sending money worldwide. We offer a secure, fast and inexpensive means of sending money, paying bills and topping up prepaid services across multiple digital platforms to over 130 countries and counting. We are currently seeking an Acceptable Use Policy/Terms Of Service Investigator to ensure our service is not utilized to process payments that may be categorized as illegal, violating our terms of service or damaging to the Xoom/PayPal brand. The position will be located in our San Francisco office.

Duties and Responsibilities: 

  • Work independently while monitoring and researching customer accounts and activity for Terms of Service (TOS) and/or Acceptable Use Policy (AUP) violations
  • Review highly confidential information and adult material while maintaining security and complying with federal and state regulations at all times
  • Identify trends in suspicious behavior and make recommendations for monitoring these activities
  • Perform investigations of suspicious activity, customer behavior or trends
  • Where necessary, coordinate with our customer verification and legal teams to ensure leads are handled efficiently and investigation results are appropriately communicated
  • Make recommendations and take action on accounts for Suspicious Activity Reports (SAR), referrals to law enforcement, and other AML/BSA compliance activity
  • Provide assistance with subpoenas and law enforcement information requests
  • Perform various compliance/customer verification tasks as needed

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



  1. Investigator Jobs
  2. Criminal Investigator Jobs