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Technical Service Engineer in Austin at PayPal

Date Posted: 4/29/2021

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Are you all about providing “5-Star Service”? Are you a mythical being with a strong grounding of technical skills AND a passion for delighting customers? As a Technical Services Engineer in the Enterprise Cyber Security (ECS) team, you will support our enterprise Product development teams, cybersecurity defense center and fraud command center for fraud prevention and attack mitigation. This role will give you the opportunity to develop your skills, collaborate across teams, mentor your peers, and continue to learn in a fun, reciprocal, iterative, and rapidly changing environment. The Team The ECS Security Operations Services team provides critical security orchestration, rate limiting and consulting services for attack mitigation and fraud prevention. This team partners with Next Generation Rate Limiting Product Development team and Security Orchestration Automation and Response team to provide integration services to various Product development teams within PayPal.

Key Responsibilities: 

  • Discover and onboard new endpoints to Next Generation Rate Limiting product. 

  • Expand the coverage of rate limiting controls across all endpoints in live site and appropriate Corp applications. 

  • Provide consulting expertise on policy configurations for attack mitigation  

  • Work to enhance, refine, automate existing processes. 

  • Develop and maintain technical documentation related to integration and rate limiting services 

  • Participate in discovery, implementation and demonstration of rate limiting controls, attack mitigation impacts and services to stakeholders 

  • Accelerate customer adoption of Rate limiting and SOAR product by executing on implementation and discovering integration and customer requirements for ease of adoption 




  • Bachelor's degree in Computer Science, Math, related technical field or equivalent practical experience. 

  • 4 years minimum customer-facing experience, interfacing with customers, executive stakeholders, driving/managing/delivering IT technical implementations, transformation programs or other initiatives. 

  • Experience or knowledge of service oriented architecture , Security Orchestration Automation and Response and rate limiting products  

  • Programming experience with Java  

  • Working knowledge of Linux, Git, Jenkins, Docker, JUnit, Maven 

  • Strong problem-solving and analytical skills 

  • Deep technical understanding of security technologies and processes coupled with strong interpersonal skills to partner with peers and senior leadership to influence priorities for security integration prioritization 

  • A sense of ownership and a passion for delighting customers through innovation and creative solutions to sophisticated problems 

  • Demonstrated ability to learn new technologies quickly. 

  • Excellent verbal and written communication and collaboration skills to effectively connect with both business and technical teams 

  • Comfortable talking about technical topics/issues with businesspeople and business topics/issues with technical people; Able to express complex concepts in plain language to reach broader audiences 



Nice to Have: 

  • Experience in the financial industry 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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