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Technical Account Manager in Chicago at PayPal

Date Posted: 3/6/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The PayPal Global Professional Services Organization is looking for a Technical Account Manager. This position will require a technical understanding of PayPal's products as well as the ability to analyze and resolve live technical and integration issues. This customer facing role works directly with PayPal Account Managers, PayPal Relationship Managers, and strategic merchants to review business models, online and offline payment flows, and existing solutions with a focus on finding opportunities where employing PayPal products and services can grow a merchant’s business and/or resolve merchants pain points. Leadership and adaptability are a key component to this position as it will require building strong relationships across the organization.

Job Description:

•         Works directly with developers, merchant and internal teams on post integration issues to provide technical support, consulting and best practices. 

•         Installation and configuration of payment APIs, and commerce products. 

•         Conducts test scenarios with code, software, hardware, devices and endpoints. 

•         Communicates technical issues to PayPal merchants and internal departments. 

•         Identifies irregularities in functionality and unexpected behaviors with PayPal products and services. 

•         Develops in-depth technical documents for distribution to PayPal merchants. 

•         Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity. 

•         Ability to analyze a merchant’s business and identify opportunities for improvements and growth.

•         On call rotation responsibilities. 

Our Ideal Candidate:

  • Be comfortable with change - agility is key! (Be comfortable with supporting evolving product suite)
  • Possess patience and a desire to be a Customer Champion, (Customer empathy and advocacy)
  • Loves interacting directly with prospective and existing customers (our merchants) to learn about their business and help them by matching PayPal products and services with their business opportunities.
  • Thrives on solving for complex technical challenges that may be required to get PayPal products and services to work end-to-end in our customer’s (our merchant’s) environment. The more challenging the solve -- the better!!
  • Demonstrates their expertise in applying consultative methodologies and techniques to uncover opportunities.
  • Is highly proficient in communication and presentation skills with the ability to effectively adjust communication to the target audience (CTO, CFO, CEO, Developer, etc.).
  • Has strong understanding of PayPal products and services and the competitive landscape.
  • Is a well-organized, self-motivated individual that can work independently with minimal direction.

Technical Requirements:

  • Bachelor’s degree, or foreign equivalent, in Management Information Systems, Computer Science, Software Engineering, or closely related quantitative discipline
  • 3+ years’ experience in web development in one or more of the following:  Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python.
  • Experience in creating and troubleshooting web services, such as SOAP and REST
  • Basic understanding of Firewalls, proxy, HTTP Errors, server-side errors, TCP/IP

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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