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Strategic Customer Insights Lead in San Francisco - Market at PayPal

Date Posted: 7/25/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

What gets you excited? You are curious and energized by a deep understanding of what customers care about, what their motivations are, and how these fundamental needs translate to compelling product experiences that customers love and advocate. You use that nuanced understanding to tell stories that bring the customers to life and help build amazing products. At PayPal, we create better ways for consumers and businesses to pay and get paid. Putting customers first, our open digital payments platform gives PayPal's 325 million active account holders the confidence to pay however they prefer, whether they are online, on a mobile device, in an app, or in person. We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We want to break down barriers to financial empowerment as PayPal is positioned as the most valued global payments platform. Join us as we change the way the world defines financial freedom. To support this mission, PayPal is seeking exceptional professionals to lead engagements that develop actionable insights to influence and guide senior leaders. At PayPal, Market Research enables decision-making for Product, Sales & Marketing orgs with a deep understanding of customers, market needs, business drivers and emerging opportunities from an outside-in perspective. To succeed in this role, you’ll need to bring a toolkit of skills that includes problem solving, influencing, analytics, storytelling, creativity, and executive-level communication. You’ll be working with senior stakeholders, from the C-suite to operational leaders, across geographies, businesses, and functions to bring clarity to their most pressing decisions. You’ll be responsible for designing and building scalable, sustainable solutions that illuminate the market, product and customer landscape for the entire organization.

Job Description

Responsibilities: Strategic Customer & Product Insights Lead

  • Act as strategic insights advisor to senior leaders including C-level executives
  • Perform deep dives to identify challenges, opportunities and actions required
  • Building scalable solutions essential to decision-making across the org


  • Experience from a top-tier consulting, consumer brand, technology or payments firm
  • Bachelor’s degree from a top-tier academic institution; MBA/MS is a plus
  • 7+ years in consulting, strategy, insights or analytics
  • Proven track record of developing and actioning business-critical insights

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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