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Strategic Account Engagement Lead in Austin, Texas, United States of America at PayPal

Date Posted: 1/16/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

In-store strategic merchant managers will be responsible for driving PayPal's top strategic priority of in-store payments (e.g. QR-code based payments). The in-store manager will be at the forefront of launching new in-store products to market at PayPal's largest customers and for ensuring the rapid growth and success of these products. The In-store strategic merchant manager will require a breadth of skills including but not limited to relationship building, customer success with strategic large merchant accounts, and cross-functional collaboration (e.g. sales, product, strategy, marketing). In-store managers will forge relationships across the customer's organizations, upsell and cross-sell, and set strategic priorities. A successful candidate will be motivated by the desire to build and shape a new function and excited about leading a critical strategic imperative from the front, ensuring the success of our most strategic merchants with in-store payments and commerce.

Relationship Building and Influencing:

  • Quarterbacks the success of in-store payment launches across 3-5 prioritized large enterprises
  • Builds relationships across the large enterprise's organization, with key executives, Marketing, Operations, Finance, and Tech enablement teams
  • Acts as the voice of the merchant at PayPal, and ensures the merchant is having a positive experience with In-store payment products
  • Understands merchant's priorities and hot buttons, and accordingly identifies future opportunities, potential issues, and ways to address them
  • Shares existing proof points and best practices with merchant to encourage effective implementation of In-store payment products
  • Identifies potential upsell and cross-sell opportunities, and coordinates with Sales team to follow-up on them

Growth Strategy and Customer Success:

  • Monitors progress at large enterprise's, evaluates performance, and identifies key trends
  • Develops and tests hypotheses on what drives successful large enterprise habituation
  • Determines what learnings can be gathered from the merchant and shares them back with leadership and cross-functional teams
  • Decides what actions to prioritize at the merchant to rapidly grow in-store payments and optimize customer experience

Cross-functional collaboration:

  • Sets strategic direction for cross-functional teams and prioritizes initiatives to drive increased in-store payment transactions
  • Coordinates with Professional Services, In-store Marketing, Consumer Marketing, Customer Success, Strategy and Growth, and Analytics teams to ensure alignment on strategic priorities
  • Works closely with all cross-functional teams to ensure ideas move from conception through to execution
  • Ensures that the Leadership team is well informed of any progress milestones at large enterprise's as well as any major blockers to success; elevates issues when needed
  • Once a large enterprise is habituated, ensures robust hand-off to Customer Success Team including a 12-month merchant growth expectations and marketing plan

Business Acumen:

  • Motivated by the desire to build something new and solve a challenging problem
  • Ability to lead teams and set strategic direction
  • Ability to build relationships with senior level executives
  • Ability to manage multiple projects at a time
  • Experience in business development, consulting, or start-up environments preferred
  • Deep understanding of Drug and convenience, Grocery, Quick service restaurants, or Apparel preferred

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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