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Product Support Engineer - Checkout in Chicago at PayPal

Date Posted: 9/17/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

As a senior member of the Product Support team in PayPal Checkout, you will play a critical role in ensuring that we are addressing the ongoing needs and concerns of our global network of merchants and buyers in a timely fashion. Your focus will be supporting PayPal Member Checkout on the web in all contexts. In doing so, you will contribute to PayPal’s ongoing success as the industry leader in digital payments worldwide and you will enable our buyers and merchants to continue using our best-in-class software to pay for all types of goods and services quickly, safely, and efficiently. We're looking for talented, motivated, detail-oriented technologists with a passion for building beautiful products and experiences. We value collaboration, communication, and a passion for achieving engineering and product excellence. We're looking for talented, motivated, detail-oriented technologists with a passion for building beautiful products and experiences. We value collaboration, communication, and a passion for achieving engineering and product excellence.

Things you'll do as a Senior Product Support Engineer at PayPal:

  • Review, diagnose and triage issues coming from our customer success teams

  • Troubleshoot incoming issues, performing a technical analysis, offering temporary solutions or workarounds when appropriate

  • Facilitate team meetings/discussions and act as “ringleader” for the queue of issues the team is facing

  • Work with stakeholders, product owners and cross-functional development teams to prompt and proper resolutions to issues

  • Provide system and software support for our enterprise application as well as its accompanying infrastructure and tooling

  • Collaborate with our feature delivery teams to document and disseminate application knowledge

  • Leverage monitoring tools to ensure the stability of our platform and proactively identify problems before our customers are affected

  • Identify improvements in our workflows in order to ensure we are able to meet our Service Level Agreements in a timely fashion

  • Work with your manager to discover ways to measure the success of our team over time in meeting our Service Level Agreements



What we are looking for:

  • Ability to troubleshoot an application from a comprehensive perspective including application code, data, and infrastructure related issues

  • Ability to coordinate with multiple stakeholders and articulate incidents clearly

  • Proficiency in JavaScript or another OO language

  • Strong organizational skills that grant an ability to stay on top of many issues at once

  • Ability to learn quickly

  • Advanced experience with hands on enterprise systems administration, monitoring, and deployment activities

  • Strong verbal & written communication skills

  • Desire to share knowledge and help others on your team grow

  • Assertive, self-motivated and self-directed

  • Passionate about good developer documentation and willing to make contributions when appropriate

  • Minimum: 3+ years of experience supporting and/or developing for Web applications and the systems they run on

  • Preferred experience:

  • Experience in payments processing or e-commerce domains

  • Experience working on performance, tuning, scaling and security issues

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. If you care about delivering great technical products with a willingness to learn and help, please don't hesitate to apply.


For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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