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Sr. Telecom Engineer in Scottsdale at PayPal

Date Posted: 9/24/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

This position maintains, installs, upgrades and configures Telco hardware and system software making up our enterprise voice network. The incumbent administers telco systems and establishes and maintains security according to corporate policies as well as follows standard practices and procedures in analyzing problems.

Essential Functions:

  • Maintains, installs, upgrades and configures Telco hardware and system software
  • Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities
  • Knowledge of enterprise platforms and operating systems as well as knowledge of key business functions and processes
  • Administers telco systems and establishes and maintains security according to corporate policies
  • Uses independent judgment and discretion to troubleshoot technical problems. Analyzes the problem to decipher and determine the root of the issue.
  • Works with Telco Account Representatives to manage business
  • Works with IP and Network teams to assist with resolution of IP Phone issues.
  • Researches, evaluates, and provides location and phone information for field locations and corporate locations when requested.
  • Participates in a 24X7 production support on-call
  • Makes plan / change recommendations, when necessary
  • Works all Telecom related helpdesk tickets, tracks orders, tests all change requests ensuring timely completion
  • Tracks Service Unit / Service Center changes making necessary changes to support modifications
  • Attains proper approvals on orders before placing them
  • Proactively manages alerts and alarms using UC and Infrastructure monitoring applications
  • Documents projects, tasks and initiatives to the highest standard
  • Working across partner teams who support adjunct applications such Genesys CRM, IVR, NICE call recording, Cogito
  • Works with Global Voice Inbound carriers for delivery of new services and administration of existing services
  • The Analyst serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
  • Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
  • Assists in the business process redesign and documentation as needed for new technology.
  • Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications.
  • Have a solid understanding of principles, practices and requirements of voice and contact center related technical project  in both technical & non-technical business environment - experience includes supporting large, complex telecommunications, contact center, and IT infrastructure projects.

Experience:

  • Bachelor’s degree in a related field preferred
  • Enterprise cloud platform including voice, video meetings, team messaging and collaboration, and contact center modules
  • Advanced configuration skills in Session Border Controller (SBC) technology including session control, security, interworking, and demarcation.
  • In-depth understanding on voice over IP protocols including SIP, RTP, RTCP, & SRTP
  • Ability to effectively interact with telecom providers and/or agents to provision new services, disconnect existing services, research billing issues, request CSR, analyze CDR, porting telephone numbers
  • 5-10 years experience dealing with Telcos, making line routing changes and customer service work
  • Broad understanding of Voice over IP technology and how it interfaces with local telco lines
  • 2-3 years of support skills of ContactCenter and PBX vendor, preferred.
  • Excellent interpersonal, communication, organization and analytical skills
  • Understanding of Telecom technologies, call routing and voice
  • Must be able to work with limited supervision and have adequate knowledge of Avaya, Networking, SBC

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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