Sr Site Reliability Engineer in San Jose at PayPal

Date Posted: 9/20/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

You are applying for a position as a Senior Site Reliability Engineer (SRE). Paypal SRE's are focused on working closely with the product teams building PayPal's external facing products and services. Our team of SRE's are passionately focused on ensuring the best Paypal customer experience by helping product development deliver new features to production with a high degree of quality and availability. Paypal SRE's relentlessly pursue the reduction of failed customer interactions by using the software development discipline to automate everything that we can and instantiate good operational process in code. PayPal SRE is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. SREs ensure that PayPal’s internal and external services have reliability and uptime appropriate to users' needs. We also ensure a continuous improvement, while keeping an ever-watchful eye (preferably automated) on capacity and performance. It is the mindset of building and running better production systems with a skill set that is hybrid in nature. The software development aspect emphasizes optimizing day to day work through automation, productivity and data provisioning, whereas the systems engineering part focuses more on alerting and monitoring.

  • Support Consumer product development organization when needed on Open P0/P1 application events and impacts.
  • Work independently and within a team to triage and remediate production system and application
  • Develop and expand a thriving culture of learning from failure through blameless post-mortems
  • Develop and enhance production monitoring and management capabilities leveraging existing platforms and tools.
  • Identify recurring system and application issues and work with all teams and stakeholders to develop and prioritize solutions
  • Contribute to SRE self-service software platforms
  • Understand PayPal’s basic production system architecture and design to better align improvement strategies.
  • Engage in and improve the whole lifecycle of services, from inception and design, through deployment, operation and refinement.
  • Contribute to overall performance and efficiency improvements for PayPal platforms.
  • Last but not the least, enable reduction of failed customer interactions.

Special Position Responsibilities

In addition to the standard Senior SRE requirements below, this position will be leading SRE's new initiatives around "Learning from Failure". The goal of this program is to build a strong culture of learning within our engineering organizations, by proving the value of the blameless post-mortem process. We are looking for a person with energy and enthusiasm for moving our culture from traditional ITIL based problem management, to a culture of distributed learning and sharing based on industry best practices and simplified self-service tools.

Standard Requirements

  • You have the desire to take PayPal to the next level.
  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • Strong fundamentals of software engineering.
  • Experience with algorithms, data structures, complexity analysis and software design.
  • Demonstrated skill in Java, Javascript, Python
  • Systems engineering/administration expertise on Linux environment.
  • Strong understanding and working knowledge of networking principles and OS operation and maintenance.
  • Strong understanding of database principles
  • Familiarity with load balancing
  • Familiarity with config management (puppet a plus)
  • Strong debugging and problem-solving skills
  • Established record working in fast paced changing environment, large scale applications across the stack
  • Experience with performance and/or chaos engineering will be a plus

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at