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Sr. Product Manager in Los Angeles, California, United States of America at PayPal

Date Posted: 6/11/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Happy Returns Our mission is to make returns beautiful for shoppers, retailers, and the planet—which we do through our unique combination of proprietary software and reverse logistics. We invented 3rd-party box-free in-person returns (like you now see at Amazon to Kohl’s) and we provide the only end-to-end returns solution for digitally-native and omnichannel retailers that is not only delightful for customers (our lifetime Net Promoter Score is 94 on millions of returns) but also saves money for retailers and is better for the planet. We are solving the #1 pain point in e-commerce and having a lot of fun doing it. Join our passionate, fast-growing team and help us transform the landscape of online shopping.

Job Description Summary
As a senior product manager, you will inspire and collaborate with team members to deliver a world class suite of products and services that enable Happy Returns to continue to rapidly scale our business in the large ($300B+) market for online returns.
The senior product manager will:
- Lead the definition, design, and launch of new products and features in the Happy Returns product ecosystem, including:
~ end-user-facing returns portal on desktop and mobile devices;
~ our partner-facing “Returnista” returns acceptance app on mobile and desktop devices;
~ customer-facing dashboards; partner integrations;
~ our proprietary warehouse management system;
~ other projects
- Contribute to prioritizing projects and updating our product roadmap
- Frequently update Happy Returns executives on the status of your projects
- Perform any other work necessary to deliver a world class technology service to enable Happy Returns to rapidly and successfully scale our business
We are looking for someone with:
- 6+ years of product manager experience, delivering products from 0 to 1 and solving problems with existing products
- Exceptional product and design sense
- The ability to make excellent decisions quickly
- A high aptitude for learning new systems and industries quickly and managing products across the full technology stack
- Deep technical understanding of and empathy for software development; CS degree and/or coding beyond HTML/CSS strongly preferred
- Outstanding numerical analytical ability
- The ability to think and write clearly
- The ability to manage development tasks to maximize the effectiveness of the team and maintain engineers’ energy and enthusiasm over timeInterest in e-commerce, logistics, and/or high-growth startups
- Clear written and verbal communication, managing clients, and stakeholders

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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