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Sr. Product Manager - Merchant Knowledge in Remote Washington at PayPal

Date Posted: 11/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Merchant Knowledge is a critical team in the PayPal Shopping Platform org that owns Honey's "special sauce": the systems that build and manage integrations with merchants. The team aims to make integrations as easy as possible for our partners while enabling Honey's user-facing features, such as Find Savings (auto-couponing) and cash back offers.

Product Manager - Merchant Knowledge

Honey joined the PayPal family to help supercharge our mission of creating fairness and value for everyone, with much of the team based in Los Angeles. We're now a part of the PayPal Shopping org team, where we're using the collective insights of our millions of members to power the PayPal and Honey online shopping platforms that allows everyone to shop smarter, together. Product Management is at the center of the company's daily operations. Each Product Manager leads one or more mission teams that consist of engineers, product designers and analysts, and the team collectively collaborates on goals, north stars and the company-wide roadmap. We have a strong emphasis on aligned autonomy and a culture of collaboration and thus we expect every member of the team to have a strong sense of ownership, not just within their product domain, but for the overall success of the company and the trust of our users and partners.  We are looking for Product Managers to help shape and scale a growing portfolio of products.   

About the team:

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

About the Role:

Merchant Knowledge is a critical team in the PayPal Shopping Platform org that owns Honey's "special sauce": the systems that build and manage integrations with merchants. The team aims to make integrations as easy as possible for our partners while enabling Honey's user-facing features, such as Find Savings (auto-couponing) and cash back offers.  
 

What You’ll Do: 

As a Product Manager for the Merchant Knowledge team, you will: 

  • Deeply understand our merchants and their data
  • Own the integration toolset, including balancing the ease-of-use for our merchants with the benefits for our users
  • Work closely with the Integrations team to understand their workflows and identify areas for strategic focus
  • Identify opportunities for optimization, including bringing in ML as needed 
  • Measure potential upside for various projects and prioritize based on impact 
  • Work closely with feature teams to understand their goals and requirements for merchant data
  • Explore merchant-side integration opportunities, and evaluate impact across the ecosystem 
  • Research, incubate, and productize using software to create step-change improvements in our integration speed and quality
  • Ensure we are measuring the success and efficiency of our service

About You: 

  • 3+ years of experience building and shipping backend technology products at scale 
  •  Technically adept, with a background in complex infrastructure products 
  • Highly data-driven and can quickly formulate the right analytical framework for any merchant experience or product/platform health question  
  • A natural, deep curiosity that drives you to learn, investigate, and constantly ask “why?” 
  • Expert communication skills, including the ability to persuade and inspire, a knack for breaking down complex technical concepts, and a proactive attitude towards knowledge sharing 
  • Boundless creativity when it comes to generating ideas, but an understanding that execution is what ultimately matters 
  • Comfort with ambiguity, and an instinct for moving quickly 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Honey is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.


For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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