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Sr. Product Manager - Risk Platform in San Jose, California, United States of America at PayPal

Date Posted: 6/11/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

• Influences and executes on a defined product/service roadmap for one or more service/feature areas. • Expected to articulate and write product strategies, working with cross-functional groups to achieve support as necessary. • Writes clear, detailed, and thorough specifications for complex services, features or products. • May contribute to cross-functional requirements of larger or multi-section PRDs and writes or supports business cases.

General responsibilities:
• Influences and executes on a defined product/service roadmap for one or more service/feature areas.
• Expected to articulate and write product strategies, working with cross-functional groups to achieve support as necessary.
• Writes clear, detailed, and thorough specifications for complex services, features or products.
• May contribute to cross-functional requirements of larger or multi-section PRDs and writes or supports business cases.
• Articulates key product messaging for Product, Marketing, Operations and/or BU teams to support product launch and GTM.
• Manages the end-to-end lifecycle(s) of complex products/services spanning multiple areas.
• Viewed as a service or product expert for a single product/service area or as having broad experience that is helpful on new initiatives.
• Creative in designing solutions and recognizes best design practices.
• Has deep understanding of platform and technology in product area.
• Writes or consults on epics, user stories across multiple complex and cross-functional feature/ service areas.
• Has deep subject-matter expertise in particular area or proven ability to quickly and valuably deliver on a new product challenge.
• Author product requirements, flow documents and use cases and work across Policy, Operations, Development and Infrastructure to ensure complete solutions are architected to cover Business needs and requirements.
• Identify experience gaps through feedback from regional teams, Operations teammates and market research as well as deep analysis of existing product flows, contact reasons and net-promoter-scores.
• Recommend new processes, workarounds, and flow changes to ensure constant improvement and evolution of the Consumer experience.
• Participate as a member of a cross-functional team across multiple geographies to implement policy requirements.
• Understand initiatives from other BUs that will impact the Consumer experience and make solution recommendations.
• Scope and prioritize activities based on business and customer impact and work with implementation teams to deliver with quick time-to-market and optimal resources.
• Track and drive timely resolution of open issues.

We’re looking for candidates with

• At least 6 years of experience building and shipping external customer-facing products with a focus on risk management and merchant experience

• Experience managing at least 2 different products, and a track record of building trust quickly throughout an organization and getting stuff done

• Fluency with data science and machine learning concepts, but more importantly, a deep appreciation of what big data can and can’t do

• A natural, deep curiosity that drives you to learn, investigate, and constantly ask why

• Expert communication skills that enable you to persuade and inspire, break down complex concepts, and keep teams aligned

• The ability to think out of the box when it comes to generating ideas, but an understanding that execution is what ultimately matters

• Comfort with ambiguity, and an instinct for moving quickly and iterating rapidly


Our Benefits:


At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com


Who We Are:


Click Here to learn more about our culture and community.


PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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