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Sr. Product Manager, Merchant Payments in San Francisco, California, United States of America at PayPal

Date Posted: 1/14/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Intro Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and, Xoom enable consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. Team Overview The Enterprise Merchant Card Processing Team is responsible for creating delightful payment solutions that enable PayPal’s Enterprise merchants to grow and scale their payments reliably, compliantly, and safely across the globe. We value accountability, curiosity and invest in shared successes. We also value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product. The Enterprise Merchant E2E Payments team is a critical part of the Merchant Card Processing organization. This team is responsible for end-to-end (E2E) comprehensive payment solutions for Enterprise merchants–from onboarding, payment processing, pricing, funding, reporting, and reconciliation.

As a Senior Product Manager in the Enterprise Merchant E2E Payments team, you will create payment solutions that serve the North America geo and enable PayPal’s merchants to grow and scale their payments reliably.  

 

In this role, you will bring together a passion and diligence for creating exceptional merchant experience along with technical payments expertise. You will collaborate very closely with engineering and keep the team in sync with daily stand-ups and have regular retrospectives and planning meetings. You will also collaborate with multiple cross functional teams to ensure that our enterprise and partner businesses get the best-in-class solutions and experiences. We value accountability, curiosity and invest in shared successes.  

You must possess a unique blend of business and technical savvy, have a keen eye for detail, understand nuances by asking the right kind of questions, be willing to dive into key strategic initiatives and the drive to make the product a reality.  

 

Key Responsibilities  

  • North America Payments Expert: Be the subject matter expert and have an excellent understanding of Enterprise Payment product capabilities against industry benchmark, our and merchant needs.  
  • Customer focus: Represent the end customer on an ongoing basis and use this to drive effective prioritization and decisions. Assess market opportunity while balancing product capabilities and design solutions that delight Enterprise merchants, drives revenue, realizes transaction expense savings.  
  • Collaboration: Partner with other Product leads, Sales and Growth teams to vet priorities and define the Enterprise payments roadmap for North America.  
  • Collaborate with product teams across various domains (Onboarding, Processing, Treasury, Reporting and Reconciliation) to define payment solutions & requirements and lead successful execution of cross-domain initiatives.  
  • Influencing and communication: Lead and deliver end to end solutions seamlessly in a matrix organization with multiple stakeholders – Sales, Professional Services, Engineering, Operations, Risk, Legal, Compliance, Business Development, Marketing.  
  • Handle critical customer experience & internal stakeholder management, while working through cross-team dependencies in solution resolution, on critical production issues & defects. 
  • Make tough priority calls and trade-offs balancing available time and critical business needs. 
  • Data-driven decision-making: Use A/B Testing, analytics, market research, usability studies and competitive analysis to drive decision making. 

Requirements: 

  • Minimum of a BS/BA is required. Master’s degree preferred. 

  • 8+ years of Product Management experience; prior experience in payments, eCommerce, FinTech ecosystem preferred.  

  • Demonstrate business acumen and product knowledge inside the payments ecosystem, specifically in eCommerce processing. 

  • Proven track record for building, launching, and maintaining high-scale, successful products.  

  • Exceptional at delivering products in a matrixed organization and thrive on collaboration.  

  • Exhibit strong stakeholder management and experience in influencing and aligning cross functional partners across divergent points of view and/or functions to drive action and change 

  • Strong business acumen and excellent written and verbal communication skills. 


For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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