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Sr. Product Manager - Dev Ecosystem in Austin, Texas, United States of America at PayPal

Date Posted: 12/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

PayPal is committed to delivering the best experience for our global developers. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go-live with PayPal’s payment integrations across all segments. The Developer Ecosystem team is part of the Core Product & Engineering organization, and responsible for PayPal’s end-to-end developer experiences – including developer onboarding, integration, and servicing experiences within small, medium, and large enterprises. We’re looking for a Senior Product Manager who wants to transform Developer Experiences for Enterprise payment solutions. In this role you will lead the strategy, roadmap creation and execution for experiences needed to empower developers supporting large global enterprises. You will be an advocate for end-to-end developer needs from pre-sales, integration, post-live journey, partnering with cross-functional partners including sales, product, marketing, design, research, engineering, and support teams. You will work closely with user research and user experience teams to identify a developer’s pain point. In partnership with engineering, you will build the strategy and roadmap, define product requirements for developer products, with the goal of each new release making a measurable impact on the business. With your strategic vision, our team will bring to life rich experiences on the developer portal via technical documentation, technical implementation diagrams, videos, demos, servicing dashboards, and proactive presence on communities such as social media platforms, Github, Stackoverflow. In addition, you will develop a deep understanding about PayPal’s enterprise omnipayment offerings via our APIs and SDKs, and services offered via Braintree, Hyperwallet, Simility. In this role, you will also be an organic developer evangelist and advocate – and bring the voice of developers to enhance future roadmaps and product strategy. This job requires no travel.

Primary Job Responsibilities:

  • Own the end-to-end product roadmap for Enterprise, Partner and Small Business developers – everything from discovery, integration, testing, tooling, go-live and post-live experiences
  • Conduct competitor research to translate industry patterns into product requirements to improve experiences for developers.
  • Observe and speak to developers to understand their pain-points to develop roadmap. Partner with Sales, Global Professional Services to proactively seek feedback about developer needs and action on them.
  • Creatively adopt tools such as simulators, sandbox tools, developer dashboards, chatbots to enhance self-service capabilities for developers
  • Develop technical documentation frameworks to continually groom SDK and API implementation guides
  • Define key performance indicators and report on metrics to assess the performance of the enterprise developer segment
  • Partner with the engineering team to ship functionality that delights users, has the right balance of impact vs engineering cost, and makes a measurable impact on the business
  • Validate experiences and product prototypes with early adopters 
  • Work closely with developer relations & product marketing to launch new features and drive product awareness and adoption

Job Requirements:

  • You have deep empathy for developers and care about challenges a developer may face during their journey
  • You can map a developer’s journey, translate challenges into a roadmap, and execute with precision and transparency
  • You inform stakeholders regularly about metrics via dashboards and written analysis via performance reports
  • You only ship functionality after you’ve personally test driven it and you can edit technical documentation required for product releases
  • You care about feedback from internal and external stakeholders
  • You are a team player and mentor members in their career journey
  • You are comfortable with ambiguity and fast-paced environments, along with an ability to adapt as needed
  • You have strong written and verbal communication, negotiation, and influencing skills

Preferred Qualifications:

  • Bachelor’s in Computer Science or related technical field
  • Experience working in payment or e-commerce industry is a plus
  • 10+ years of Product Management experience
  • Fluency in English

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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