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Sr. Product Manager 2 - Technical in San Jose, California, United States of America at PayPal

Date Posted: 1/6/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 370+ million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, we embrace our purpose and equip every individual and business with the financial services and commerce solutions needed to participate and thrive in the global economy. Across PayPal, we recognize our responsibility to empower people with opportunities to improve their financial health. We are seeking an exceptional Technical Product Leader to drive broader product strategy and execution for PayPal’s AI Conversations Management platform and power a diverse set of use cases, from conversational Bots that leverage state-of-the-art language models, to supporting customer messaging experiences and powering voice powered virtual assistant experiences. As the AI Conversation Management Platform Product Leader, you will own the strategic roadmap, partner with data science, engineering, and other diverse cross-functional teams to accelerate the delivery of the Conversational AI capabilities and empower partner engineering teams to test and build industry leading AI powered customer experiences. You must have the ability to succeed in a fast-paced matrix environment, where success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way. This role demands solid technical expertise, and ability to dive deeper into data science related problems to be solved on a continued basis. You must have a track record of leading large programs working closely with and influencing cross-functional data science and engineering teams across PayPal. If you are an experienced product management leader with sharp problem solving, collaboration and communication skills, and if you like to work in a highly collaborative, values-driven environment with passion to innovate, come join our team; together we will build cutting-edge AI/ML solutions and transform the future of financial services for millions around the world!


  • Own and drive strategic roadmap and vision of AI powered Chat & Voice Bot Conversation Management.
  • Drive product vision and help teams deploy analytical capabilities that support messaging, Customer Success, product engagement and many other across PayPal and its brands.
  • Prioritize Science and Engineering work, and balance the requirements of customers and stakeholders
  • Build trust and effective relationships with peers/cross-functional teams and influence senior leaders to communicate product vision, strategy, goals, status, and customer impact.
  • Establish the standard process, tools and platform services to empower smooth AI pipeline and improve Time to Market for launching new AI capabilities
  • Passionate about delivering the best user experience to internal users by actively surveying user needs and translating requirements into a feature roadmap
  • Work with cross-functional teams (business, partners, program, architecture, development, UX) to drive alignment around product strategy.
  • Drive innovation by Identifying new opportunities based on research, industry trends and best practices.
  • Drive product development and execution with a team of world-class engineers and designers. 
  • Define and measure key performance indicators to evaluate and understand product value.
  • Represent product to stakeholders and to peers across PayPal and develop go-to market strategies to promote adoption of platform offerings across multiple teams. 
  • Evangelize the product roadmap and build strong relationships with key customers that will allow to understand gaps and build the right solutions. 
  • Collaborate with geo distributed engineering, customers and product management team spanning multiple time zones.  
  • Write user stories, prioritize the product backlog, and work closely with engineers on the team
  • Create a deep understanding of our customers. analyze current customer experiences to define friction points and create seamless and effortless experiences

Minimum qualifications:

  • BS/MS/Ph.D. in Computer Engineering or equivalent experience is required.
  • 5+ years of Product Management with technical depth in Conversational AI/ML or domains related to information retrieval, entity resolution, natural language processing (knowledge graph expertise is a plus)
  • Strong ability to translate product needs to technology and understand technology.
  • Detail-oriented, unfazed by technical detail, committed to flawless execution
  • Ability to participate in technical discussions and help make technical trade-offs
  • Excellent verbal and written communication skills and ability to convey a product strategy to partners and senior leaders.
  • Team player: ability to interface and build relations at all levels
  • Experience creating and deploying products and capabilities in an Agile environment

Preferred qualifications:

  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
  • Strong technical leadership, data driven product management and prioritization skills, analytical problem solving, and troubleshooting skills
  • Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder groups
  • Demonstrated knowledge of SQL/MySQL, Experience using technologies like Python, Spark, Google Dialogflow.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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