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Sr Product Manager-2 in Bangalore, Karnataka, India at PayPal

Date Posted: 4/22/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Customer Experience (CX) is the overall experience of a customer with PayPal, based on all their interactions before, during and after using our products or services. It is everything that affects a customer's perception and feelings about PayPal. It encompasses every aspect of our offerings, including policies, marketing, products, services, ease of use, reliability, customer service and any other aspect that engages with a customer directly or indirectly. The Customer Experience (CX) organization is chartered with improving our end-to-end customer experiences, building the muscle of being customer centric and thinking end-to-end to deliver amazing Customer Experiences. The Product Manager, Customer Experiences (CX) will be responsible for triaging customer pain points and partnering with domain teams to develop and execute against a high-quality backlog to solve customer pain points.

In this role, you will 

  • Collaborate with various customer success teams across the enterprise to consolidate customer pain points
  • Identify potential negative experiences for customers by leveraging qualitative and quantitative data from multiple sources, identify opportunities and improve
  • Triage customer pain points from various sources and analyze root cause to identify the right improvements
  • Develop and execute against a high-quality backlog of identified solutions 
  • Partner with individuals at all levels to help deliver against defined customer outcomes
  • Collaborate with domain Product and Engineering teams across the organization to improve best practices for creating customer centric end-to-end product experiences
  • Display a deep understanding and empathy for our customers with a relentless focus on solving pain points.

Qualifications and Skillsets 

  • Experience implementing, leading or improving complex customer facing projects while demonstrating product best practices
  • Demonstrated ability to actively participate and/or lead critical data discussions
  • Ability to create and effectively manage global product roadmaps, prioritization, and constraints to ensure consistent execution of the product life cycle
  • Strong communication skills with the ability to clearly articulate requirements
  • Ability to gain context about any new area quickly and apply best practices to deliver on defined customer outcomes
  • Ability to work in ambiguous situations
  • 10+ years of experience within Fintech or eCommerce space in Product Management, Project Management or Customer Success

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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