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Sr. Product Manager 1 - Technical in Chennai, Tamil Nadu, India at PayPal

Date Posted: 6/11/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

We are reinventing Customer Success at PayPal to help make our services effortless, accessible, and essential for today’s customers and to fuel our goal of serving billions of people around the globe. We are creating effortless experiences by being a customer champion in everything we build and deliver to attract, empower, enable, and engage people on our platform. We are daring to innovate and committed to partnering across the company to shift from transactional to relational service and to deliver our services consistently with quality and care because we value each customer as if they were our only customer. We are seeking a Product Manager who is passionate about solving customer problems. You will own, drive the Customer Success platform API ecosystem and enable world-class customer experiences throughout the lifecycle. With the ability to cut through the noise and focus on what really matters, you will serve as a product owner within an agile scrum team to prioritize the backlog and work on the most impactful features. You are customer-centric, possess strong technical understanding of Platforms, APIs & Services, continuously demonstrate analytical abilities, and are laser focused on executing at scale. In this role, you will partner with diverse cross-functional teams to lead, execute, monitor, and deliver results for driving Customer Success. You must have the ability to succeed in a matrix environment, where success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way.


  • Develop deep understanding of PayPal’s customer customer journeys and the ecosystem that enables the journeys
  • Dig deeper into complex data structures to understand customer context and identify opportunities for improvement
  • Break down complex technical problems into language that is well understood and consumed by partners and stakeholders
  • Lead product development as a product owner within an agile scrum team working with a team of world-class Engineers
  • Help manage status of ongoing projects at all times and continuously assess for risks and impacts to delivery schedules; lead cross-functional solutions to complicated problems
  • Write user stories, prioritize the product backlog, and work closely with engineers on the team
  • Develop and manage a product roadmap and work with cross-functional teams (business, program managers, product, development, UX, analytics) to execute on the roadmap
  • Set and Measure Success Metrics for the team to drive strategy and prioritization of the product roadmap
  • Use rapid cycles and testing to iterate and learn how customers are using our products
  • Build trust and effective relationships with peers/cross-functional teams and provide leadership across the product, engineering, and business teams.

Minimum qualifications:

  • Bachelor's degree in Computer Science or equivalent Technical Platform Product Management experience
  • 3-5 years of Technical Product Management or Software Engineering Leadership experience
  • Strong technical acumen and passion for solving complicated problem solving
  • Detail-oriented, unfazed by technical detail, committed to flawless execution
  • Solid track record of having shipped quality products & features in agile, fast paced environment
  • Ability to participate in technical discussions and help make technical trade-offs
  • Excellent verbal and written communication skills and ability to convey a product strategy to partners and senior leaders.
  • Team player: ability to interface and build relations at all levels

Preferred qualifications:

  • Certified Agile Product Owner or scrum training
  • Experience managing Data Management platforms and/or platform APIs & services
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment

Demonstrated knowledge of SQL/MySQL

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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