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Sr Partner Success Manager in Chicago at PayPal

Date Posted: 2/3/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a Partner Success Manager, you will be responsible for maintaining and strengthening strategic partnerships with key leaders and decision-makers across multiple organizations.

The Partner Success Manager will serve as the product consultant and subject matter expert regarding company operations processes, procedures, and policies. You will uncover and address strategic and product roadblocks to optimize the use of various PayPal products and mitigate churn. With the ability to be a trusted advisor and strategic thought partner to clients, you will be responsible for managing the relationship for partners whose current value exceeds their potential value to PayPal. Success within this role will be measured through customer satisfaction, integration quality, sales opportunities, and decline/churn prevention. Partner Success Managers must know the company’s products inside and out and proactively identify sales opportunities for lead pass generation to the Partner Sales team. They are often called upon to provide technical support to customers or to provide training on their products. They may even help clients plan and understand the best ways to utilize their software or products based on their business needs or business plans. Commit to providing value at every interaction. Serve as the focal point for all information and communication on critical operational issues and act as the service contact for all operational areas (technical, workflow, customer support, risk, billing, etc. issues).


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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