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Sr. Operations Manager in San Jose, California, United States of America at PayPal

Date Posted: 12/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

This newly established Program Management Office / Chief of Staff role will support the Head of Revenue Operations & Enablement (ROE) supporting the sales segment that includes Global Accounts (GA), North America Enterprise Sales (NA Ent), and Marketplaces (MP). This is a high-performing individual contributor role. Additionally, the ideal candidate will have the required qualifications and an ambition to cover (when needed) and potentially move into a management position within the ROE team.

Sr. Operations Manager, GA/MP/NA Enterprise Revenue Operations Team

PayPal  San Jose, CA, US

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 400+ million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo, Honey, and others, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

This newly established Program Management Office / Chief of Staff role will support the Head of Revenue Operations & Enablement (ROE) supporting the sales segment that includes Global Accounts (GA), North America Enterprise Sales (NA Ent), and Marketplaces (MP). This is a high-performing individual contributor role. Additionally, the ideal candidate will have the required qualifications and an ambition to cover (when needed) and potentially move into a management position within the ROE team.

Responsibilities

  • Program Management responsibilities include, but are not limited to:
    • Driving key cross-sales-segment initiatives originating from PayPal’s executive leadership team or the S/VP of the supported sales segment(s)
    • Coordination of the Annual Planning process including cross-functional stakeholder engagement and alignment, publishing timelines and due dates, and ensuring key deliverables are completed on time
    • Compensation delivery and accuracy across all sales segments, in partnership with sales segment compensation SMEs and with the global comp team
    • Ensuring cross-sales-segment operating rhythm and content consistency (e.g., Forecast and Pipeline Reviews, Monthly Ops Reviews, etc.)
    • Lead Quality Management principles adoption and governance within ROE team
  • Chief of Staff responsibilities include, but are not limited to:
    • Collaboration with the Head of ROE to determine and prioritize operational strategies and programs
    • Manage and publish the overall ROE operating calendar working with the segment ROE leads
    • Assist with planning and preparation for key ROE leadership and team meetings and events (e.g., quarterly team meetings, staff meeting agendas and guest speakers, team fun and volunteering events, etc.)
    • Build and monitor team KPIs to ensure optimal utilization and performance
  • Provide coverage for segment ROE leaders within our ROE team for short durations when needed (PTO/LOA/Sabbatical), including leading prioritization of team activities, team meetings, and handling escalations

Job Requirements

  • Bachelor's degree from a top-tier accredited university; Master’s degree preferred
  • 5+ years of related experience; Sales Ops, Rev Ops, or Consulting preferred
  • Large consulting firm, Tech, or FinTech experience preferred
  • Demonstrated strong program management and analytical modeling experience
  • Superb communication and presentation skills
  • Collaborative mindset and ability to develop deep cross-functional partnerships
  • Strategic thinker with vision and the ability to execute on priorities
  • Ability to effectively work under pressure and to meet challenging targets
  • Above-average MS Excel and PowerPoint skills
  • Working knowledge of TQM and Lean Six Sigma principles; certifications or formal training preferred
  • Working understanding of most or all the following core Sales or Revenue operations preferred: sale process and technologies, CRM (SFDC preferred), sales KPIs, compensation and quota principles, forecasting and pipeline management, merchant segmentation and territories, and sales training

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.


For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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